Technical Support (HVAC)

Venters Recruits; Ontario; Hybrid; CAD 50,000 - 75,000; Full time

Job summary

A leading company in energy-efficient HVAC systems is seeking an experienced Technical Support professional. You will deliver expert remote assistance, guide on installation and maintenance, and collaborate with internal teams. The role offers flexibility to work from home, a comprehensive benefits package, and a competitive salary.

Benefits

Comprehensive benefits package

Flexibility to work from home

Qualifications

• 4+ years of field experience in the HVAC industry.
• Experience with CRM or ticketing systems for tracking.
• Strong verbal and written communication skills.

Responsibilities

• Providing remote support for customers and technicians.
• Offering guidance on HVAC system installation and configuration.
• Conducting training sessions/webinars for customers and technicians.

Skills

Verbal communication

Written communication

Organizational skills

Tools

CRM systems

Ticketing systems

Job description

Technical Support – HVAC
Various Location

Our client, a master distributor of energy-efficient ducted and non-ducted heat pump systems, is looking for an experienced technical support member to join the team and provide expert assistance to customers, technicians, and internal teams by offering guidance on installation and maintenance and ensuring customer satisfaction.

Key Responsibilities

• Providing remote support for customers, clients and technicians.
• Offer guidance on HVAC system installation, configuration and best practices.
• Conduct training sessions/webinars for customers/techs.
• Work closely with internal teams, (engineers, sales, customer service) enhancing support and provide feedback to product development teams.

What We’re Looking For

• 4+ years of field experience
• Strong verbal, written, and communication skills.
• Experience with CRM or ticketing systems for tracking.
• Highly organized, reliable, and able to work independently while collaborating with a team.
• Certifications (EPA 608, NATE or Red Seal) are a bonus!

What’s Offered

• Comprehensive benefits package.
• Competitive salary range
• Flexibility to work from home

If you’re an experienced technical support professional within the HVAC industry, we want to hear from you!