Technical Support Expert - Grinding Solutions

Metso Corporation; Kelowna; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leader in sustainable technologies is seeking a Product Support Expert – Grinding Solutions in Canada. This role involves providing advanced technical support for grinding technology, requiring a strong background in mineral processing or mining engineering, with 10+ years of industry experience. Flexible working arrangements and 50% travel are part of the position. Join us to make a positive change in the industry.

Benefits

Healthcare and wellness programs

Competitive compensation

Flexible hybrid working environment

Extensive learning and development opportunities

Qualifications

• Minimum 10+ years of industry experience.
• At least 5 years of hands-on experience in installation, troubleshooting, and repair.
• In-depth knowledge of Metso Grinding equipment and processes.

Responsibilities

• Provide advanced technical support in troubleshooting and maintenance of Grinding technology.
• Collaborate with Services Sales teams and Grinding Business Line.
• Act as the sales champion for Grinding products in the market area.

Skills

Problem-solving skills

Communication skills in English

Organizational skills

Mechanical drawing interpretation

Education

University Degree or Technology Diploma in Mineral Processing or Mining Engineering

Tools

Microsoft Office

Salesforce

Job description

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Product Support Expert - Grinding Solutions

Primary Location :

Prince George, British Columbia, CA; Sudbury, ON, CA; Ontario, ON, CA; Wabush, NL, CA; Kelowna, British Columbia, CA; Montreal, Quebec, CA; Burlington, ON, CA

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date : 07 / 28 / 2025

Introduction

We are seeking a Product Support Expert – Grinding Solutions to join our Canada Market Area (MA) team. You will be responsible for providing expert-level support across all aspects of grinding technology, working closely with Service Sales teams, Field Services personnel, and End Customers to ensure the successful delivery of technical solutions, process optimization, and after-market support. Your role contributes to strategic business growth and industry innovation. You will report to the Director - Process Solutions.

This position is mainly located in Prince George, with flexible working arrangements in other Canadian regions. The role requires 50% travel, both domestic and international.

Team you belong to :

You will join a team of grinding technology experts dedicated to providing top-notch technical support and customer engagement. Our team focuses on strategic growth and innovation, working closely with various stakeholders. Our culture emphasizes collaboration, innovation, and excellence, with team members across Canada.

What you’ll do :

• Collaborate with Canadian Services Sales teams and the Grinding Business Line.
• Understand market competencies, customer activities, needs, and future opportunities.
• Contribute to sales planning and forecasting.
• Provide advanced technical support in troubleshooting, operations, and maintenance of Grinding technology.
• Specialize in specific Grinding technologies for site support and problem resolution.
• Coordinate and investigate Grinding system incidents.
• Partner with Site Account Managers to identify and secure sales opportunities.
• Act as the sales champion for Grinding products in the market area.
• Participate in customer meetings for sales and technical demonstrations.
• Monitor quote outcomes and maintain pricing insights.
• Manage the Open Proposal list and drive business through updates and reports.
• Lead Market Share Analysis with account managers.
• Work with product support teams on sales packages and new product development.
• Maintain technical sales materials and specifications.
• Ensure smooth progression of sales cases from lead to contract.
• Support sales and marketing programs for new business opportunities.
• Assist with field service sales activities and warranty handling.
• Travel frequently and on short notice as required.

Who you are :

• University Degree or Technology Diploma in Mineral Processing or Mining Engineering (required).
• Minimum 10+ years of industry experience.
• At least 5 years of hands-on experience in installation, troubleshooting, repair, and technical investigations.
• Experience with equipment erection, plant operations, and process optimization.
• In-depth knowledge of Metso Grinding equipment and processes.
• Ability to interpret mechanical drawings, hydraulic, electrical schematics, and product specifications.
• Strong problem-solving skills under pressure.
• Proficient in Microsoft Office; Salesforce preferred.
• Excellent communication skills in English.
• Strong organizational skills to manage multiple priorities and deadlines.

What's in it for you :

• Purpose-driven work in enabling sustainable industry practices.
• Wellbeing and safety benefits, including healthcare and wellness programs.
• Competitive compensation and global incentive programs.
• Flexible hybrid working environment.
• Inclusive culture fostering growth and potential.
• Extensive learning and development opportunities.
• Global support network for collaboration and assistance.

Get in touch :

Interested in joining us? Click ‘Apply now’ to submit your application. We encourage candidates to apply even if they don't meet every qualification, as you might still be the right fit.

Metso is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered without regard to race, religion, or other protected statuses.

Metso leads in sustainable technologies and services for the minerals and metals industries worldwide, aiming to improve energy and water efficiency, productivity, and environmental safety. Headquartered in Espoo, Finland, with nearly 17,000 employees in about 50 countries, and sales of EUR 4.9 billion in 2024. Listed on Nasdaq Helsinki.