Technical Support Engineer- Canada

Autofleet; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player in fleet mobility is seeking dedicated support agents to join their expanding team. This fast-paced role requires tech-savvy individuals who excel in providing top-tier technical support to enterprise customers. You will be at the forefront of troubleshooting complex issues, collaborating with product teams, and continuously enhancing your technical knowledge. If you have a passion for technology and a commitment to customer satisfaction, this is a fantastic opportunity to grow your career in a dynamic environment.

Qualifications

• 3+ years of experience in a technical support role.
• Strong customer-facing skills and technical aptitude.

Responsibilities

• Diagnose and resolve complex product issues for enterprise customers.
• Collaborate with Product and R&D teams to address critical bugs.

Skills

Technical Support

Customer Service

JSON

SQL

APIs

Webhooks

Log Analysis

Error Debugging

Scripting Languages

Multi-tasking

Tools

GCP

Jira

Intercom

Notion

Job description

Our global operations continue to expand, and we're looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do

1. Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure.
2. Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail.
3. Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features.
4. Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development.
5. Take part in customer meetings, assist with integrations, and analyze real-world use cases to understand how our solutions are implemented.
6. Provide expert guidance on product configuration to optimize performance for each customer's environment.

Requirements

• At least 3 years of experience as a technical support engineer or in a similar technical role.
• Strong customer-facing skills.
• Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
• Familiarity with GCP, Jira, Intercom, and Notion is an advantage.
• Solid technical aptitude and a passion for learning new technologies, products, and methodologies.
• Experience with log analysis and error debugging.
• Ability to multi-task and prioritize effectively while handling urgent issues.
• Experience with web technologies and scripting languages is a plus.
• Excellent spoken and written English skills.
• Must be located in North America.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology