Technical Support Engineer 4 - RB1012550

Juniper Networks; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An innovative firm is seeking a Technical Support Engineer to provide high-quality technical assistance for networking products. In this role, you will troubleshoot hardware and software issues, mentor fellow engineers, and collaborate with various teams to enhance customer support. This position offers a dynamic environment where your expertise in IP networking and problem-solving will directly impact the success of our products. If you thrive in a collaborative setting and are eager to contribute to the future of networking, this opportunity is perfect for you.

Qualifications

• 4+ years supporting Data Center and Enterprise networks.
• Deep knowledge of IP networking and related protocols.
• Experience with Unix/Linux and scripting.

Responsibilities

• Document and reproduce customer problems; coordinate fixes with engineering.
• Mentor new support engineers and provide training on products.
• Serve as escalation point for difficult issues and work with Engineering.

Skills

IP Networking

TCP/IP

Ethernet

VLANs

OSPF

BGP

MPLS

EVPN/VxLAN

Unix/Linux

Shell Scripting

Python Scripting

Communication Skills

Education

Bachelor's in Computer Science

Bachelor's in Telecommunications

Job description

Technical Support Engineer 4 - RB1012550

Join to apply for the Technical Support Engineer 4 - RB1012550 role at Juniper Networks.

At Juniper, we believe the network is the greatest vehicle for knowledge, understanding, and human advancement. Delivering an experience-first, AI-Native Network requires the creativity and commitment of our people, following the Juniper Way.

Role Overview

The Support Engineer will provide high-quality technical assistance for Juniper Networks' Switching products, including hardware and software support, configuration, and troubleshooting of networking equipment, servers, and clients. Some weekend work, onsite troubleshooting, and travel may be required.

Responsibilities

• Document and reproduce customer problems; coordinate fixes with engineering; troubleshoot hardware/software issues; facilitate communication for bug fixes and workarounds.
• Mentor new and existing support engineers; provide training on new products and services.
• Serve as escalation point for difficult issues; work directly with Engineering as needed.
• Participate in product marketing and support readiness projects.
• Work with partners, vendors, and customers to create FAQs; document actions in tracking database; develop knowledge base content.
• Support global support teams, including handling escalations, with some weekend and onsite work.

Basic Qualifications

• At least 4 years supporting Data Center and Enterprise networks.
• Deep knowledge of IP networking (TCP/IP, Ethernet, VLANs, OSPF, BGP, MPLS, EVPN/VxLAN, etc.).
  • EVPN/VxLAN experience highly desired.
• Experience with switches, routers, Unix/Linux, traffic generators, scripting in Shell and Python.
• Strong communication skills; network storage experience preferred.
• B.S. or higher in Computer Science, Telecommunications, or equivalent experience.

Additional Information

Juniper Networks is committed to diversity and equal opportunity. We offer a collaborative, innovative environment where your contributions help shape the future of networking.