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A leading technology company is seeking a Technical Support Engineer in Toronto to troubleshoot AEM-related issues, providing first-class support to customers. The role demands strong technical skills, particularly with J2EE and Adobe AEM, backed by a Bachelor's degree and experience in customer care. Join Adobe and work in a creative and supportive environment, helping to deliver exceptional customer experiences.
At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day—and we’re the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.
We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.
In this role you will be the first point of contact for customer concerns relating to AEM technical issues. You will be part of the North America AEM Customer Support Engineer team where you will investigate, trouble-shoot and resolve our customers AEM issues. You will also be the customer advocate and represent their needs with internal product / engineering teams and collaborate with other teams supporting our customers.
Responsibilities :
Skills / Requirements :
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client / server operations is desired.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
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Technical Support Engineer • Toronto, ON, Canada