Technical Support Engineer

PDF Solutions; Vancouver; On-site; CAD 65,000 - 72,000; Full time

Job summary

PDF Solutions is seeking a Technical Support Engineer in Metro Vancouver. The role involves supporting Java, HTML, and Python applications, debugging, and collaborating with teams to ensure high product quality. Ideal candidates will have a Bachelor's in computer science or equivalent experience, alongside strong skills in debugging and customer communication.

The position requires availability for a modified work schedule, including weekends. Pay ranges from CAD $65,000.00 to CAD $72,000.00 per year.

Qualifications

• Strong skills in debugging multi-threaded applications.
• Proficient in scripting languages such as Bash, PowerShell, or Python.
• Solid understanding of relational databases for troubleshooting.

Responsibilities

• Support existing Java, HTML, Groovy, and Python applications.
• Perform debugging, testing, and troubleshooting of software deployments.
• Collaborate with team to fix problems and prioritize caseloads.

Skills

Debugging multi-threaded applications

Scripting knowledge (e.g., Bash, PowerShell, Python)

Excellent oral and written communication skills

Working knowledge of relational databases and basic SQL

Linux experience (Ubuntu/RHEL/CentOS)

Windows experience (Server & Desktop)

Experience with Virtual Machine Management

Hands‑on experience with BI tools, Spotfire preferred

Education

Bachelor’s degree in computer science or related field

Tools

BI tools (e.g., Spotfire)

Job description

Overview

At PDF Solutions, we are at the forefront of revolutionizing the semiconductor industry. Our cutting‑edge technologies and data‑driven solutions empower semiconductor manufacturers to achieve unprecedented levels of efficiency, quality, and innovation. By joining our team, you'll have the opportunity to work with some of the brightest minds in the industry, tackle complex challenges, and contribute to groundbreaking advancements that shape the future of technology. Headquartered in Santa Clara, California, PDF Solutions also operates worldwide in Canada, China, France, Germany, Italy, Japan, Korea, and Taiwan. As a Technical Support Engineer, you will support a diverse set of Java applications, databases, and messaging systems that are on‑prem and cloud‑based. You will work in a dynamic environment with all aspects of application support, working with Fortune 500 customers located worldwide. The ideal candidate will have strong skills and proven experience debugging applications, working with global customers, multi‑tasking, responding to escalations, and prioritizing tasks.

Responsibilities

• Supports existing Java, HTML, Groovy, and Python applications.
• Performs debugging, testing, and troubleshooting of existing software deployments.
• Works with the development team to fix problems that are found and assures that the product quality remains high.
• Works with architects, project management, business owners, and customers to prioritize caseloads.
• Works independently and collaborates well with others.
• Creates root cause analysis reports.
• Identifies application customizations to meet customer’s needs.
• Modified work schedule and rotating weekend work schedule required.
• Availability for a modified schedule including some weekend work.

Qualifications

• Scripting knowledge (e.g., Bash, PowerShell, or Python).
• Working knowledge of relational databases, including basic SQL for troubleshooting and support.
• Strong understanding of LDAP and directory services.
• Excellent oral and written communication skills.
• Linux experience Ubuntu/RHEL/CentOS.
• Windows experience Server & Desktop.
• Debugging multi-threaded applications.
• Experience with Virtual Machine Management.
• Hands‑on experience with BI tools, Spotfire is strongly preferred.

Bachelor’s degree in computer science, computer engineering or electrical engineering or equivalent experience.

Preferred Skills And Experience

• Familiarity with semiconductor manufacturing procedures.
• Protocol knowledge (TCP, VNC, FTP, SSH).
• Security related topics like network security scanning, CVE vulnerabilities, etc.
• Network WAN.
• AWS.
• Salesforce experience or similar CRM.

Pay Range

CAD $65,000.00 - CAD $72,000.00 /Yr.