Technical Support Engineer

Intiveo; Vancouver; On-site; CAD 60,000 - 85,000; Full time

Job summary

Intiveo is seeking a Technical Support Engineer for their Vancouver location. In this role, you will address technical issues, collaborate with developers, and contribute to effective solutions, ensuring smooth operations within a fast-paced environment. A passion for technology and strong problem-solving skills are essential as you engage with a dedicated team focused on improving patient care.

Benefits

Generous vacation time

Wellness Fund

RRSP matching

ESOP (employee stock ownership program)

Annual retreat

Birthday off

Qualifications

• Experience in technical web application support.
• Knowledge of SQL for database investigations.
• Strong communication skills and problem-solving ability.

Responsibilities

• Review technical issues escalated from Customer Experience.
• Communicate and escalate issues to developers if necessary.
• Assist in coordinating temporary workarounds and solutions.

Skills

Problem Solving

Communication

Deductive Reasoning

Data Analysis

SQL

Education

Education in Technical Web Application Support

Job description

Technical Support Engineer

We are growing and are in search of a Technical Support Engineer to think critically and solve problems. Reporting to our Engineering Manager, you will work closely with team leads to ensure we continue growing with as little technical friction as possible. You will work alongside talented developers, product managers, and Tech Ops / Tech Support engineers to execute systematic solutions on a daily basis.

Who Are We
Intiveo is a leading cloud-based patient engagement platform used by 15,000 practitioners to communicate with over 18 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviors, and preferences – resulting in successful treatment outcomes.

What You'll Do

• Review technical issues escalated from Customer Experience
• Identify possible root causes of issues via deductive reasoning and data analysis, including SQL querying
• Communicate and escalate issues to developers if deemed necessary
• Help assess impact of incidents and formulate solutions and communication plans
• Assist in coordination of temporary workarounds, solutions, and releases
• Work collaboratively with QA Team members in testing key bug fixes and features

Who You Are

• You are a creative thinker, committed to solutions, and have strong communication skills
• You are educated and/or experienced in technical web application support
• You know SQL for database investigations
• You are eager to learn new technologies and can easily grasp technical concepts
• You love problem solving and getting to the root of an issue
• You are proactive and take initiative to solve problems before they arise
• You are comfortable working in a fast-paced, autonomous environment
• You have a passion for technology, and you are willing to learn and try new things

How We Give Back to Our Employees:

• Generous vacation time
• Wellness Fund
• RRSP matching
• ESOP (employee stock ownership program)
• Annual retreat
• Plus, your birthday off! (Who wants to work on their birthday?)
• And more

More About Intiveo
We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our values are Stewardship, Collaboration and Continuous Development. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail. Our employees are empowered daily to see how their work helps Intiveo to continuously improve patient care by understanding communication needs, behaviors, and preferences – resulting in successful treatment outcomes.

Want to see more? Check out our Culture Book here!