Technical Support Engineer

MPOYNT; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A high-growth technology services firm in Toronto is seeking a Technical Support Engineer to provide hands-on technical support and maintain IT services. This role offers the opportunity to work in a dynamic environment, ensuring availability and performance of production and non-production environments. Ideal candidates will have experience with Active Directory, networking, and troubleshooting, and must have a degree in IT or related fields. Competitive compensation and full-time employment are offered.

Benefits

Medical / dental / vision package

Work with an energetic team

Opportunity to influence and drive innovation

Qualifications

• Minimum 2 years of relevant experience in Service Management.
• A valid Driver’s License.

Responsibilities

• Provide technical support to troubleshoot and resolve hardware and software problems.
• Collaborate with team members for root cause analysis.
• Assist with physical setup and distribution of devices.
• Maintain inventory levels and communicate with stakeholders.
• Ensure server application availability.
• Perform after hours support as required.
• Compile knowledge base articles and network diagrams.

Skills

Active Directory

Exchange

SQL

O365

Azure

AWS

Networking principles

Server administration

MDM/EMM solutions

ITIL best practices

Wireless Carrier portals

Bilingual (English and French)

Education

Degree or diploma in Computer Networking, Information technology, Computer Science

Industry recognized certifications A+ and/or Network+

Job description

MPOYNT is a high-growth, bootstrapped technology services company specializing in endpoint management and Field IT solutions. We help organizations simplify and scale their IT operations by delivering agile, reliable, and secure technology services tailored to the needs of modern enterprises.

What sets us apart? We’re proudly independent—no venture capital, no boardroom politics—just a passionate team focused on solving real-world problems with the people we love working with. Our hands-on approach, deep technical expertise, and commitment to client success have made us a trusted partner for businesses looking to transform their IT infrastructure and field operations.

At MPOYNT, we don’t just manage endpoints—we empower people, streamline processes, and drive innovation where it matters most : in the field.

About the Role :

As a Technical Support Engineer, you will be a master problem solver and customer first focused technologist. We will provide a deep and broad knowledge of the company’s eco-system, you will monitor, manage, and support all Production and Non-Production environments, while ensuring 24 / 7 product availability. This is a full-time (in-person) role at our Toronto, ON HQ with occasional requirement to be on site at clients location (approx. 25%).

WHAT YOU’LL BE DOING :

• Provide technical support to troubleshoot and resolve all hardware and software problems within pre-defined service levels.
• Collaborate with team members to perform root cause analysis and escalate unresolved issues to the next level of support.
• Assist with physical setup and distribution of mobile devices, laptops, and network appliances.
• Maintain inventory levels and communicate with both internal and external parties to ensure timely inventory replenishment and order fulfillment.
• Maintain server activities and ensure availability of all supported server applications.
• Ongoing maintenance of server and desktop environments by performing application upgrades and operating system patches.
• Perform after hours support as required per on-call schedule rotation.
• Provide technical content to compile knowledge base articles, network diagrams, etc.
• Stay current on industry trends (relative to scope of responsibility), leveraging ideas to improve or better align IT systems and services.

WHAT YOU BRING :

Strong working knowledge of Active Directory, Exchange, SQL, O365, Azure, AWS.

Solid understanding of networking principals and server administration.

Experience administering and / or troubleshooting MDM / EMM solutions (i.e. VMWare, SOTI, Microsoft Intune, JAMF).

Basic understanding of ITIL best practices and Service Management platforms.

Experience navigating Wireless Carrier portals (i.e. Bell, Rogers, Telus).

Excellent ability to communicate findings clearly to both technical and non-technical audiences.

Bilingual in English and French is a nice to have.

Open to travel (approx. 25%).

Qualifications :

Degree or diploma in Computer Networking, Information technology, Computer Science.

Industry recognized certifications A+ and / or Network+.

Minimum 2 years of relevant experience in Service Management.

A valid Driver’s License.

Medical / dental / vision package to fit your needs.

Work with an energetic and motivated team in an open concept atmosphere.

The unique opportunity to get in on the ground floor of something that is truly a game changer.

Equal Opportunity Statement :

MPOYNT is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Applicants must be legally eligible to work in the Canada, sponsorship in not available for this role.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service, Information Technology, and Project Management

Industries

IT Services and IT Consulting, Computer and Network Security, and Software Development

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