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Technical Support Engineer

Targeted Talent

Edmonton

Remote

CAD 60,000 - 75,000

Full time

Yesterday
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Job summary

A rapidly growing software development company is seeking multiple Technical Support Engineers for a remote role working from anywhere in Canada. Candidates should have robust experience in IT support, particularly with email and networking protocols, and a desire for career progression. The position offers competitive compensation and comprehensive health benefits.

Benefits

Health and dental benefits
Plenty of vacation time
Opportunity for career progression
Completely remote work!

Qualifications

  • Minimum two years in IT support or system administration preferred.
  • Expert knowledge of email/networking protocols required.
  • Solid track record in resolving complex technical issues.

Responsibilities

  • Provide technical support and troubleshooting for email collaboration platforms.
  • Assist in system administration and manage incidents effectively.
  • Collaborate with clients to address their technical needs.

Skills

Troubleshooting
Email / Networking Protocols
System Administration

Tools

PowerShell
Exchange

Job description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have :

  • Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
  • Expert knowledge of email / networking protocols (e.g. : SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
  • Knowledge of email collaboration platforms (e.g. : Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
  • Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have :

  • Experience with Exchange Administration (or any other email collaboration platform)
  • Experience using PowerShell for automation, implementation, and data extraction
  • Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
  • Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
  • Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
  • Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis
  • Health and dental benefits
  • Plenty of vacation time
  • Opportunity for career progression
  • Completely remote work!

If this role sounds like something you might be interested in, please click apply!

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