Technical Support Engineer

Targeted Talent; Edmonton; Remote; CAD 60,000 - 75,000; Full time

Job summary

A rapidly growing software development company is seeking multiple Technical Support Engineers for a remote role working from anywhere in Canada. Candidates should have robust experience in IT support, particularly with email and networking protocols, and a desire for career progression. The position offers competitive compensation and comprehensive health benefits.

Benefits

Health and dental benefits

Plenty of vacation time

Opportunity for career progression

Completely remote work!

Qualifications

• Minimum two years in IT support or system administration preferred.
• Expert knowledge of email/networking protocols required.
• Solid track record in resolving complex technical issues.

Responsibilities

• Provide technical support and troubleshooting for email collaboration platforms.
• Assist in system administration and manage incidents effectively.
• Collaborate with clients to address their technical needs.

Skills

Troubleshooting

Email / Networking Protocols

System Administration

Tools

PowerShell

Exchange

Job description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have :

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email / networking protocols (e.g. : SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g. : Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have :

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

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Technical Support Engineer • Edmonton, AB, Canada