Technical Support Engineer

ABB; Burlington; On-site; CAD 80,000 - 90,000; Full time

Job summary

ABB is seeking a Technical Support Engineer to provide top-notch service and support to ensure client satisfaction. The ideal candidate will have a solid background in engineering and industrial automation, along with exceptional problem-solving and interpersonal skills. This position offers both challenges and opportunities for professional growth in a supportive environment.

Benefits

Opportunities for professional growth

Inclusive work environment

Qualifications

• More than 5 years’ experience with industrial automation.
• Strong IT skillset and troubleshooting knowledge.
• Ability to work in high-pressure situations.

Responsibilities

• Plan and execute service work to meet customer expectations.
• Communicate service timelines effectively.
• Analyze problems during on-site visits.

Skills

Technical problem-solving skills

Customer focus

Interpersonal skills

Leadership skills

Organizational skills

Education

Bachelor’s Degree in Engineering

College Diploma in Instrumentation and Control

Tools

Microsoft operating systems

Cyber security

Networking setup & troubleshooting

Symphony Plus DCS

800xA PLC

Job description

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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This Position Reports To

Service Manager - SC TS-ABBU

Requirements

• Plan and execute service work to meet customer orders and expectations, ensuring satisfaction.
• Communicate service timelines and expectations effectively to retain customers and deliver superior experiences.
• Identify opportunities to improve system and operational performance during on-site visits.
• Notify the account team about opportunities identified during service work.
• Manage site work preparation for larger projects and oversee subcontractors.
• Perform complex field service tasks, troubleshoot technical issues, and analyze problems using relevant tools.
  
  

Qualifications

• Bachelor’s Degree in Engineering or College Diploma with a focus on Instrumentation and Control.
• More than 5 years’ experience with industrial automation and electrical systems and associated controls.
• Strong technical application knowledge and troubleshooting of Symphony Plus DCS is a definite asset. Knowledgeable on 800xA, Freelance or non-ABB DCS/PLC would be an advantage.
• Strong IT skillset, knowledge and experience with Microsoft operating systems, virtualization, cyber security and networking setup & troubleshooting.
• Strong technical problem-solving skills Strong customer focus and the ability to relate well to customer needs, strong interpersonal, leadership, and organizational skills.
• Must be able to work in a multi-disciplined service environment, often in high pressure situations.
  
  

What's In It For You

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress.

#ABBCareers

#RunwithABB

ABB Values The Dedication, Commitment, And Expertise Of Our Employees. As An Employment Equity Employer, We Believe In An Inclusive And Diverse Workforce. We Are Committed To Ensuring That Our Policies And Practices Align With The Employment Equity Program, Aiming For a Workforce That Is Truly Representative Of The Four Designated Groups

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities
  
  

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

94034535

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Automation Machinery Manufacturing

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