Technical Support Developer-IT Operations

SkillsWave; Kitchener; Hybrid; CAD 80,000 - 90,000; Full time

Job summary

SkillsWave is seeking a Technical Support Developer in Kitchener. This role involves providing IT support, managing hardware inventory, and ensuring security across corporate systems. Ideal candidates will have experience with Azure and O365, and possess excellent troubleshooting skills. Join a dynamic team dedicated to innovation and professional growth.

Benefits

Vacation and Rest Days

Retirement Savings Plan

Professional Development

Qualifications

• 2+ years of experience with Azure / O365 administration.
• Proficiency in SQL and coding.
• Experience with API development and third-party software integrations.

Responsibilities

• Provide first line of support for employee questions.
• Manage hardware inventory for onsite and remote employees.
• Implement automation workflows to enhance security.

Skills

Problem Solving

Collaboration

Troubleshooting

Communication

Adaptability

Tools

Azure

O365

SQL

JIRA

GitHub

Job description

Technical Support Developer-IT Operations

About SkillsWave

SkillsWave is on a mission to drive people and businesses forward—building tomorrow’s most valued skills, today. By providing quality learning opportunities that align with organizational needs, we’re helping organizations transform their workforce into a competitive advantage. Our upskilling platform and strategic education partnerships not only propel career and company growth, but also deliver measurable and meaningful ROI for learning. To learn more, visit SkillsWave.com.

Catch the Wave with Us!

Dive into an exciting role as a Technical Support Developer-IT Operations . Reporting to the Head of Operations, you’ll ride the waves of success alongside a dynamic team. Your mission? Provide hands-on expertise to teams across the SkillsWave organization. In partnership with key business stakeholders, this role will support employee hardware and third-party corporate systems and, when applicable, perform the necessary software development / integrations to release reliable, high-quality solutions that enable strong internal business outcomes.

If you're ready to ride the wave of innovation and contribute to something big, this is the role for you!

• Note : This role does require the successful candidate to hold an Ontario G2 license to assist with any hardware deliveries as necessary.

Your Location, Your Workspace, Your Wave :

This role is located in our beautiful Kitchener HQ location. Join us in the office for a minimum of 3 days a week (may require up to 5 days a week depending on organization demands) and then catch the wave from home the rest of the time.

How Will You Make an Impact :

• Be the first line of support for employee questions with our existing third-party corporate software solving both technical and non-technical challenges.
• Perform hands-on support and manage hardware inventory for onsite and remote employee corporate hardware.
• Become an expert regarding the security posture of our corporate systems and action improvements and automated monitoring as necessary. Participate in security audits as required.
• Implement automation workflows to reduce touchpoints and harden security around system access.
• Learn and / or provide the necessary expertise to build / maintain integrations between corporate systems based on standards and methodologies as required.
• Contribute to team processes and actively participate in analysis, with ability to communicate technical information across teams.
• Document and maintain how-to guides for employees for common support issues.
• Be the primary contact for Landlord facilities personnel for in-office wifi network issues.

What You Need to Be Successful :

• Must have 2+ years of experience with Azure / O365 / MS office administration.
• 2+ years of coding – Ability to demonstrate proficiency in core technologies leveraged (i.e. : SQL, Azure, etc.).
• 2+ years experience with third-party software integrations (API development, or integration tooling such as Zapier, Workato, etc.).
• Quickly be able to learn the technology and tools used at SkillsWave (prior hands-on experience with JIRA, Hubspot, Rippling HRIS is an asset).

Your Super Skills and The Wave-Riding Expertise We Need! :

• Advanced knowledge in JIRA to help manage IT ops work, be able to report on progress of internal support issues and integration development requests on a weekly basis.
• Debugging – Reading code effectively to reason out where a bug lies, knows where to begin investigations into problems and takes a pragmatic approach.
• Architectural Design – working with team members to understand how to architect a secure and performant third-party solution / integration.
• Security – Understanding security best practices and implements best practices as required.
• Privacy – Understands PII and how we need to handle private data.
• Organization - Can follow existing and create new patterns to improve data / knowledge organization across team, department, and company as a whole.
• Experience with source control (GitHub) and working in CI / CD environments (GitHub Actions) is considered an asset.
• Strong Computer Science fundamentals including OO design, data structures, algorithms, databases, distributed systems, security, caching, human computer interaction.

What You Will Bring to the Team :

• Enthusiasm and an entrepreneurial spirit.
• Strong foundation in IT, with the ability to troubleshoot, diagnose, and resolve hardware, software, and network issues efficiently.
• Adaptability and learning mindset that allows you to stay ahead of the curve.
• Strong collaboration and communication skills that allow you to thrive in a team environment, working closely with others to meet both technical and business objectives.
• Resilience in Problem Solving, understanding that not every tech challenge is straightforward, and things go wrong, you stay focused, persevere, and find creative ways to resolve issues.
• Excellent attention to detail where you catch the small issues before they become big problems.

Who You Are :

• You Own It : You approach every challenge with the mentality of a surfer tackling a perfect wave—taking full ownership of your work and responsibilities, driving projects forward with confidence and initiative.
• You Learn It : You believe that improvement is key, constantly refining your skills. Growth and learning are always top of mind.
• You Collaborate Assertively : You engage confidently in team discussions, share your expertise, and ensure that everyone is paddling in sync toward success.
• You Work with Velocity and Quality : Whether you’re racing towards the shore or patiently navigating the break, you strike the perfect balance between speed and delivering top-notch results.
• You Care Deeply : You care deeply about your work and the lasting impact it makes—on your team, the company, and beyond.

Surf's Up! Dive Into Our Benefits :

• Vacation and Rest Days.
• Retirement Savings Plan.
• Professional Development.

The salary for this position is in the range of $80,000 to $90,000. The salary range is based on the minimum level of work experience and qualifications as listed above. This salaried position requires a minimum of 40 hours of work per week. More senior candidates may apply but note that the salary for the position has been set at the range listed.

As part of our hiring process, SkillsWave may conduct a background check to ensure the safety and security of our workplace.

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Technical Support • Kitchener, Region of Waterloo, Canada