Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

1. Salary range of $21 - $22 per hour, including base salary and incentives
2. Paid training and performance-based incentives
3. Opportunity for career advancement with 80% of leaders promoted from within
4. Comprehensive benefits including medical, dental, vision insurance, and paid PTO
5. Supportive work environment focused on diversity, equity, and inclusion
6. Flexible remote work option from home

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide
2. Resolve technical issues related to hardware, software, and client products
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and/or services, such as smartphones and tablets
5. Deliver exceptional customer experiences while problem-solving

What is Required (Qualifications):

1. 1+ year of customer service experience
2. Ability to work an evening or overnight schedule
3. High school diploma or GED
4. Strong problem-solving skills and computer navigation skills
5. A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications):

1. Technical support experience
2. Familiarity with iOS and/or MacOS or comparable technology
3. Eagerness to learn new technologies
4. Proficiency in fast-paced multi-tasking
5. Strong focus on building customer relationships