Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

1. Salary up to $22 per hour, including performance-based incentives
2. Paid training and performance-based incentives
3. Lucrative employee referral bonus opportunities
4. Comprehensive benefits package, including medical, dental, and vision insurance, paid PTO, and a Registered Retirement Savings Plan
5. Opportunities for career advancement, with 80% of managers promoted from within
6. Inclusive culture with celebrations and programs supporting diversity, equity, and community support

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide
2. Resolve technical issues related to hardware, software, and client products
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and/or services, such as smartphones, tablets, and computers
5. Deliver exceptional customer experiences while offering additional products and/or services

What is Required (Qualifications):

1. Strong focus on building customer relationships
2. Minimum of 1 year of customer service experience
3. Ability to work an evening or overnight schedule
4. A high school diploma or GED
5. Strong problem-solving skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications):

1. Technical support experience preferred
2. Familiarity with iOS and/or MacOS or comparable technology
3. Strong computer navigation skills and PC knowledge
4. Eagerness to learn new technologies
5. A quiet, distraction-free environment to work from in your home

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