Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Saskatoon; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading global business services company is seeking a Technical Support / Customer Service Representative for remote night shifts. This role involves providing customer support and resolving technical issues. The company offers competitive pay, flexible work options, and opportunities for career growth in an inclusive culture.

Benefits

Comprehensive benefits including medical and dental insurance

Flexible work-from-home arrangement

DailyPay enrollment option for early access to earned wages

Opportunity for career advancement

Qualifications

• 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• Quiet, distraction-free environment to work from.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences through effective problem-solving.

Skills

Problem-solving

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Base salary of $21.49/hr plus performance-based incentives
- Opportunity for career advancement, with 80% of managers promoted from within
- Flexible work-from-home arrangement
- Comprehensive benefits including medical, dental, vision insurance, and paid time off
- DailyPay enrollment option for early access to earned wages
- Inclusive company culture with various employee resource groups and wellness programs

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services
- Deliver exceptional customer experiences through effective problem-solving

What is Required (Qualifications):
- 1+ year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and eagerness to learn new technologies
- A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Proficiency in fast-paced multi-tasking
- Strong computer navigation skills and PC knowledge

#CustomerService #TechnicalSupport #WorkFromHome #CareerGrowth #InclusiveCulture

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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