Technical Support / Customer Service Representative-Remote (Night Shift)

Technical Support / Customer Service Representative-Remote (Night Shift)

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Job Title: Technical Support / Customer Service Representative - Remote (Night Shift)

Job Description

The Technical Support / Customer Service Representative - Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or the Internet. This position provides customer service support and resolves routine problems and questions regarding clients' products and/or services. We accept applications on an ongoing basis. Military veterans are encouraged to apply.

About the Role

As a remote Technical Support / Customer Service Representative, you will:

1. Provide inbound customer support using a call flow guide
2. Resolve technical issues related to hardware, software, and client products
3. Track, document, and retrieve information in databases
4. Be an excellent problem-solver
5. Maintain broad knowledge of client products/services, such as smartphones, tablets, computers, wearables; familiarity with iOS and/or MacOS is preferred
6. Offer additional products/services
7. Deliver exceptional customer experiences with a positive attitude

Qualifications

Applicants should have:

• At least 1 year of customer service experience
• Strong focus on building customer relationships
• Ability to work evening or overnight shifts
• Technical support experience (preferred)
• A high school diploma or GED
• A quiet, distraction-free home environment
• Proficiency in multitasking and learning new technologies
• Strong problem-solving skills and computer navigation skills
• A desktop or laptop with high-speed internet (no hotspots or satellite)
• A smartphone

What We Offer

Starting wage between $20 and $22 per hour, paid training, performance incentives, referral bonuses, and benefits including health insurance, retirement plan, PTO, and more. We invest in your personal and career growth through various programs and support diversity and inclusion initiatives.

Additional Information

This role is full-time, remote, and based in Canada (ON). We are an equal opportunity employer committed to a discrimination-free workplace.