Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; San Juan de Terranova; Remote; Full time

Job summary

A leading company specializing in customer engagement seeks a Technical Support / Customer Service Representative for remote night shifts. This role requires excellent customer service skills and the ability to resolve technical issues, with competitive pay and comprehensive benefits. Opportunities for career growth abound in a supportive, inclusive culture.

Benefits

Paid training

Medical, dental, vision insurance

Paid time off

Performance-based incentives

DailyPay enrollment option

Lucrative employee referral bonus opportunities

Qualifications

• 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• Proficiency in computer navigation and knowledge of PC systems.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer Service

Problem-Solving

Multitasking

Computer Navigation

Education

High school diploma or GED

Job description

Technical Support / Customer Service Representative-Remote (Night Shift)

Pay Competitive

Location St John's/Newfoundland And Labrador

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Base salary of $21.49/hr, plus performance-based incentives
- DailyPay enrollment option to access pay early
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits including medical, dental, vision insurance, and paid time off
- Work-from-home convenience with a supportive and inclusive company culture
- Opportunities for career growth and development through mentorship and training programs

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services, including smartphones and computers
- Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):
- 1+ year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and ability to multitask in a fast-paced environment
- Proficiency in computer navigation and knowledge of PC systems

How to Stand Out (Preferred Qualifications):
- Technical support experience is preferred
- Eagerness to learn new technologies
- Experience with iOS and/or MacOS or comparable technology

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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