Technical Support / Customer Service Representative-Remote (Night Shift)

Technical Support / Customer Service Representative - Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Salary up to $22 per hour, including performance-based incentives
• Paid training and lucrative employee referral bonus opportunities
• Comprehensive benefits package including medical, dental, vision insurance, and paid time off
• Opportunities for career advancement and personal development, with 80% of management positions filled internally
• Supportive and inclusive work culture with a focus on diversity and community engagement
• Flexibility to work remotely from a distraction-free environment

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, such as smartphones and tablets
• Deliver exceptional customer experiences while offering additional products and services

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills with the ability to ask probing questions
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications):

• Technical support experience
• Familiarity with iOS and/or MacOS or comparable technology
• A desktop or laptop for completing PC and internet testing
• Eagerness to learn new technologies

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.