Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

1. Salary up to $22 per hour, with performance-based incentives
2. Paid training and opportunities for career advancement
3. Comprehensive benefits including medical, dental, and vision insurance
4. Flexible work-from-home position with a supportive team environment
5. Employee referral bonus opportunities and wellness programs
6. Recognition events celebrating employee contributions and diversity

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide
2. Resolve technical issues related to hardware, software, and client products
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and services
5. Deliver exceptional customer experiences with problem-solving skills

What is Required (Qualifications):

1. 1+ year of customer service experience
2. Ability to work an evening or overnight schedule
3. High school diploma or GED
4. Proficiency in fast-paced multi-tasking and strong computer navigation skills
5. A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications):

1. Technical support experience
2. Eagerness to learn new technologies
3. Familiarity with iOS and/or MacOS or comparable technology

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.