Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Regina; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading global business services provider is looking for a Technical Support / Customer Service Representative to work remotely during night shifts. The ideal candidate will assist customers with technical issues while providing exceptional service. Enjoy a salary up to $21.49/hr, comprehensive benefits, and career advancement opportunities in a supportive, inclusive workplace that values employee well-being.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid time off and training days

DailyPay enrollment option for early access to earned wages

Qualifications

• 1+ year of customer service experience is required.
• Ability to work evening or overnight schedule.
• Strong computer navigation skills essential.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Problem-solving

Multi-tasking

Computer navigation

Education

High school diploma or GED

Job description

Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $21.49/hr, plus incentives based on individual and company performance
- Comprehensive benefits including medical, dental, and vision insurance, paid time off, and paid training days
- DailyPay enrollment option for early access to earned wages
- Opportunities for career advancement with 80% of managers promoted from within
- Supportive company culture with programs for diversity, equity, and inclusion
- Work-from-home convenience with a focus on employee well-being and development

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services, including smartphones, tablets, and computers
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- 1+ year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and ability to ask probing questions
- Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- A quiet, distraction-free working environment at home
- Eagerness to learn new technologies

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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