Technical Support / Customer Service Representative-Remote (Night Shift)

Technical Support / Customer Service Representative-Remote (Night Shift)

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Job Title: Technical Support / Customer Service Representative - Remote (Night Shift)

Job Description

The Technical Support / Customer Service Representative - Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or the Internet. This position provides customer service support and resolution of routine problems and questions regarding clients' products and/or services. We accept applications on an ongoing basis. Military veterans are encouraged to apply.

Why Join Us?

Join a forward-thinking global organization that values a people-first, inclusive culture. Concentrix has received awards like “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth.” As a remote team member from over 70 countries, you'll contribute to improving customer experiences for top brands through innovative solutions.

Career Growth & Development

This is a great work-from-home opportunity with training, ongoing support, and potential for advancement. About 80% of our managers have been promoted from within. We also offer free learning and leadership development programs to help you achieve your career goals.

Responsibilities

1. Provide inbound customer support using a call flow guide.
2. Resolve technical issues related to hardware, software, and client products.
3. Track, document, and retrieve information in databases.
4. Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; familiarity with iOS and/or MacOS is preferred.
5. Offer additional products and/or services.
6. Deliver excellent customer experiences with a positive attitude.

Qualifications

• Strong focus on building customer relationships.
• At least 1+ year of customer service experience.
• Ability to work evening or overnight shifts.
• Technical support experience preferred.
• High school diploma or GED.
• Quiet, distraction-free home environment.
• Proficiency in multitasking and learning new technologies.
• Strong problem-solving skills and computer navigation skills.
• Own a desktop or laptop with high-speed internet and a smartphone.

Benefits

• Starting wage between $20 and $22 per hour.
• Paid training and performance incentives.
• Referral bonuses, retirement plan, paid PTO and holidays, health benefits.
• Wellness programs, mentorship, and diversity initiatives.

Additional Information

Location: Canada, Ontario, Work-at-Home

Language Requirements: English

Concentrix is an Equal Opportunity Employer, committed to a workplace free from discrimination and harassment.