Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

1. Salary up to $22 per hour, including performance-based incentives
2. Opportunity for career advancement with 80% of managers promoted from within
3. Work remotely from a distraction-free environment
4. Comprehensive benefits including medical, dental, vision insurance, and paid time off
5. Access to mentorship programs and ongoing training for personal development
6. Supportive company culture with celebrations for team achievements and community involvement

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide
2. Resolve technical issues related to hardware, software, and client products
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and services, including smartphones and computers
5. Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

1. Minimum of 1 year of customer service experience
2. Ability to work an evening or overnight schedule
3. High school diploma or GED
4. Strong problem-solving skills and proficiency in fast-paced multi-tasking
5. A quiet, distraction-free work environment at home

How to Stand Out (Preferred Qualifications):

1. Technical support experience
2. Familiarity with iOS and/or MacOS or comparable technology
3. Strong computer navigation skills and PC knowledge
4. Eagerness to learn new technologies
5. A desktop or laptop for completing testing requirements