Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Medicine Hat; Remote; CAD 30,000 - 60,000; Full time

Job summary

A prominent global technology-enabled business services company is seeking a Technical Support / Customer Service Representative for remote work. This role involves solving technical issues, supporting customers through inbound calls, and maintaining comprehensive knowledge of client products. The ideal candidate will possess strong customer relationships skills along with 1+ year of customer service experience. Join a company known for promoting from within and offering a robust benefits package.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Opportunities for career advancement

DailyPay enrollment option

Supportive and inclusive company culture

Participation in diverse employee networking groups

Qualifications

• 1+ year of customer service experience.
• Ability to work evening or overnight shifts.
• Proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Document and track information in databases.

Skills

Customer Relationship Building

Problem Solving

Multi-tasking

Education

High School Diploma or GED

Job description

Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $21.49/hr, plus performance-based incentives
- DailyPay enrollment option to access pay early
- Comprehensive benefits including medical, dental, and vision insurance
- Opportunities for career advancement with 80% of leaders promoted from within
- Work-from-home convenience with a supportive and inclusive company culture
- Participation in diverse employee networking groups and health and wellness programs

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services, such as smartphones and tablets
- Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications):
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Proficiency in fast-paced multi-tasking and problem-solving skills

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies
- A quiet, distraction-free environment to work from at home

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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