Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

1. Salary up to $22 per hour, including base salary and performance incentives
2. Paid training and performance-based incentives
3. Comprehensive benefits package including medical, dental, vision insurance, retirement savings plan, and paid time off
4. Opportunities for career advancement, with about 80% of managers promoted from within
5. Supportive work-from-home environment with a focus on personal and professional development
6. Engaging company culture with celebrations and programs that promote diversity and inclusion

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide
2. Resolve technical issues related to hardware, software, and client products
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and services, such as smartphones and computers
5. Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

1. 1+ year of customer service experience
2. Ability to work an evening or overnight schedule
3. High school diploma or GED
4. Strong problem-solving skills and eagerness to learn new technologies
5. Quiet, distraction-free environment at home for remote work

How to Stand Out (Preferred Qualifications):

1. Technical support experience
2. Strong computer navigation skills and PC knowledge
3. Familiarity with iOS and/or MacOS or comparable technology
4. Proficiency in fast-paced multi-tasking
5. Ability to build strong customer relationships

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.