Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

1. Salary up to $22 per hour, with performance-based incentives
2. Paid training and lucrative employee referral bonus opportunities
3. Comprehensive benefits including medical, dental, and vision insurance, along with a Registered Retirement Savings Plan
4. Opportunities for career advancement, with 80% of management promoted from within
5. Supportive work environment prioritizing diversity, equity, and inclusion
6. Flexible work-from-home arrangement, allowing for a comfortable and distraction-free setting

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide
2. Resolve technical issues related to hardware, software, and client products
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and services, including smartphones and computers
5. Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications):

1. Minimum of 1 year of customer service experience
2. Ability to work an evening or overnight schedule
3. High school diploma or GED
4. Strong computer navigation skills and proficiency in fast-paced multi-tasking
5. A quiet, distraction-free home environment with high-speed internet access

How to Stand Out (Preferred Qualifications):

1. Technical support experience
2. Familiarity with iOS and/or MacOS or comparable technology
3. Eagerness to learn new technologies
4. Strong problem-solving skills with the ability to ask probing questions
5. A desktop or laptop to complete PC and internet testing