Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Edwards; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global customer service company is seeking a Technical Support / Customer Service Representative for a remote position during night shifts. The role involves providing inbound support, resolving technical issues, and maintaining customer relationships. Candidates should have at least 1 year of customer service experience and a high school diploma, along with problem-solving abilities and technical support experience preferred. The position offers a competitive pay of $21.49/hr plus various benefits.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

Employee assistance program (EAP)

Mentorship programs

Work-from-home convenience

Qualifications

• 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer relationship building

Problem-solving skills

Technical support experience

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Job Title: Technical Support / Customer Service Representative-Remote (Night Shift)

Overview

The Technical Support / Customer Service Representative-Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client\'s products and/or services.

We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.

What You Will Do In This Role

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Your Qualifications

• Strong focus on building customer relationships
• 1+ year of customer service experience
• The ability to work an evening or overnight schedule
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High speed internet (no wireless/hotspots or satellite) and a smartphone

What’s In It For You

• The base salary for this position is $21.49/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Benefits available to eligible employees include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups focused on diversity and inclusion
• Health and wellness programs with trained partners
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community support
• Celebrations for company events and employee recognition programs

Location: CAN, ON, Work-at-Home

Time Type: Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Concentrix is an Equal Opportunity Employer and complies with fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person\'s race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. This position may be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.