Technical Support / Customer Service Representative-Remote (Night Shift)

Technical Support / Customer Service Representative - Remote (Night Shift)

Pay: Competitive

Location: Charlottetown/Prince Edward Island

Employer Industry: Customer Service Solutions

Why consider this job opportunity:

1. Salary up to $22 per hour, including base salary and performance-based incentives
2. Paid training and performance-based bonuses
3. Comprehensive benefits including medical, dental, vision insurance, and a Registered Retirement Savings Plan
4. Opportunities for career advancement, with 80% of managers promoted from within
5. Supportive work culture that promotes diversity, equity, and inclusion
6. Flexible remote work environment

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide
2. Resolve technical issues related to hardware, software, and client products
3. Track, document, and retrieve information in databases
4. Offer additional products and/or services to customers
5. Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

1. Minimum of 1 year of customer service experience
2. Ability to work an evening or overnight schedule
3. High school diploma or GED
4. Strong problem-solving skills and ability to ask probing questions
5. Proficiency in fast-paced multitasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications):

1. Technical support experience
2. Familiarity with iOS and/or MacOS or comparable technology
3. A quiet, distraction-free environment for remote work

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the Company

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.