Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

1. Salary up to $22 per hour, including performance-based incentives
2. Paid training and opportunities for career advancement
3. Flexible work-from-home position
4. Comprehensive benefits package including medical, dental, and vision insurance
5. Employee referral bonus opportunities and mentorship programs
6. Commitment to diversity, equity, and inclusion initiatives

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide
2. Resolve technical issues related to hardware, software, and client products
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and/or services
5. Deliver exceptional customer experiences

What is Required (Qualifications):

1. Minimum 1 year of customer service experience
2. Ability to work an evening or overnight schedule
3. High school diploma or GED
4. Strong problem-solving skills and computer navigation skills
5. Quiet, distraction-free home work environment

How to Stand Out (Preferred Qualifications):

1. Technical support experience
2. Familiarity with iOS and/or MacOS or comparable technology
3. Eagerness to learn new technologies
4. Strong focus on building customer relationships
5. Proficiency in fast-paced multi-tasking