Technical Support / Customer Service Representative-Remote (Night Shift)

Job Title: Technical Support / Customer Service Representative - Remote (Night Shift)

Job Description

The Technical Support / Customer Service Representative - Remote (Night Shift) works from home, handling inbound/outbound calls and internet inquiries to provide customer service support and resolve routine issues related to clients' products and services. We accept applications on an ongoing basis, and military veterans are encouraged to apply.

Why Join Us?

Join a forward-thinking global organization that values a people-first, inclusive culture. Concentrix has received awards such as 'World’s Best Workplaces,' 'Happiest Employees,' and 'Best Companies for Career Growth.' Be part of a diverse team from over 70 countries, united in delivering exceptional customer experiences and innovative solutions.

Career Growth & Development

This remote role offers a new career path with comprehensive training, ongoing support, and opportunities for advancement. About 80% of our managers and leaders have been promoted internally. We also provide free learning and leadership development programs to help you achieve your career goals.

Key Responsibilities

1. Provide inbound customer support following a call flow guide.
2. Resolve technical issues related to hardware, software, and client products.
3. Track, document, and retrieve information in databases.
4. Maintain broad knowledge of client products/services, including smartphones, tablets, computers, and wearables. Familiarity with iOS and/or MacOS is preferred.
5. Offer additional products/services and deliver exceptional customer experiences with a positive attitude.

Qualifications

• Strong focus on building customer relationships.
• At least 1 year of customer service experience.
• Technical support experience is a plus.
• High school diploma or GED.
• Quiet, distraction-free home environment.
• Proficiency in multitasking and learning new technologies.
• Strong problem-solving skills and computer navigation skills.
• Own a desktop or laptop with high-speed internet (no hotspots or satellite). A work computer may be provided.
• Smartphone.

Benefits

Starting wages between $20-$22 per hour, paid training, performance incentives, referral bonuses, retirement plans, paid PTO and holidays, health benefits, wellness programs, mentorship, and inclusivity initiatives.

Location & Additional Details

This is a full-time, remote position based in Canada (ON). Applicants must meet the language and technical requirements outlined in the full job posting.

Concentrix is an equal opportunity employer committed to diversity and inclusion. We comply with all applicable laws and provide a workplace free from discrimination and harassment.