Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

1. Salary up to $22 per hour, including base salary and performance-based incentives
2. Paid training and lucrative employee referral bonus opportunities
3. Comprehensive benefits package including medical, dental, vision insurance, and paid time off
4. Opportunities for career advancement with 80% of managers promoted from within
5. Supportive work-from-home environment with a focus on personal and professional development
6. Engaging company culture with celebrations and programs for diversity, equity, and inclusion

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide
2. Resolve technical issues related to hardware, software, and client products
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and services, including smartphones and computers
5. Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

1. Minimum of 1 year of customer service experience
2. Ability to work an evening or overnight schedule
3. High school diploma or GED
4. Strong problem-solving skills and eagerness to learn new technologies
5. Quiet, distraction-free home environment with high-speed internet

How to Stand Out (Preferred Qualifications):

1. Technical support experience
2. Proficiency in fast-paced multi-tasking
3. Strong computer navigation skills and PC knowledge