Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix Trust & Safety; Beaverdell; Remote; CAD 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten technischen Support- und Kundenservice-Mitarbeiter für die Nachtschicht. Diese Remote-Position bietet die Möglichkeit, Kundenbeziehungen zu pflegen und technische Probleme zu lösen. Sie werden Teil eines globalen Teams, das für die Unterstützung von Top-Marken bekannt ist und außergewöhnliche Kundenerlebnisse bietet. Mit umfassenden Schulungen und Entwicklungsmöglichkeiten in einem unterstützenden Umfeld können Sie Ihre Karriere neu gestalten. Wenn Sie leidenschaftlich daran interessiert sind, die Kundenbindung zu verbessern und technische Herausforderungen zu meistern, ist dies die perfekte Gelegenheit für Sie.

Benefits

Bezahlte Schulung

Leistungsanreize

Mitarbeiterempfehlungsboni

Rentenplanoptionen

Bezahlter Urlaub und Feiertage

Gesundheitsleistungen

Wellness-Programme

Mentorship-Programme

Vielfalt-Initiativen

Unternehmensfeiern

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice.
• Technischer Support ist bevorzugt.

Responsibilities

• Bereitstellung von Kundenunterstützung gemäß Anrufleitfäden.
• Lösung technischer Probleme im Zusammenhang mit Hardware und Software.

Skills

Kundenbeziehungen aufbauen

Technischer Support

Multitasking

Problemlösungsfähigkeiten

Computer-Navigationsfähigkeiten

Education

High School Diploma oder GED

Tools

Desktop/Laptop

Smartphone

Hochgeschwindigkeitsinternet

Job description

Job Title: Technical Support / Customer Service Representative - Remote (Night Shift)

JOB DESCRIPTION

The Technical Support / Customer Service Representative - Remote (Night Shift) works from home, interfacing with customers via inbound/outbound calls and the Internet. This role involves providing customer service support and resolving routine problems related to clients' products and services. Applications are accepted on an ongoing basis, and military veterans are encouraged to apply.

Why Join Us?

• Be part of a forward-thinking global organization that values a people-first, inclusive culture.
• Join an award-winning company recognized as one of the 'World’s Best Workplaces' and 'Happiest Employees.'
• Work with a diverse team from over 70 countries, supporting top brands to enhance customer experiences through innovation.

Career Growth & Development

This is a remote opportunity that allows you to reimagine your career, with comprehensive training, ongoing support, and potential for internal promotions. We offer free learning and leadership programs to help you achieve your career goals.

Key Responsibilities

1. Provide inbound customer support following call flow guides.
2. Resolve technical issues related to hardware, software, and client products.
3. Track, document, and retrieve information in databases.
4. Maintain broad knowledge of client products/services, such as smartphones, tablets, computers, and wearables; familiarity with iOS and/or MacOS is preferred.
5. Offer additional products/services and deliver exceptional customer experiences with a positive attitude.

Qualifications

• Strong focus on building customer relationships.
• At least 1 year of customer service experience.
• Technical support experience is preferred.
• High school diploma or GED.
• Quiet, distraction-free home environment.
• Proficiency in multitasking and eagerness to learn new technologies.
• Strong problem-solving skills and computer navigation abilities.
• Own a desktop/laptop, high-speed internet, and a smartphone.

Benefits

• Starting wages between $20 and $22 per hour.
• Paid training and performance incentives.
• Employee referral bonuses, retirement plan options, paid PTO and holidays, health benefits, and wellness programs.
• Mentorship and diversity initiatives, along with company celebrations and community events.

If you're ready to take the next step, apply today and join over 440,000 global team members calling Concentrix their employer of choice.