Technical Support / Client Services Consultant (Tier 1)

Smartt Inc.; Burnaby; Hybrid; CAD 60,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Tier 1 Client Services Consultant, where your passion for technology and commitment to client satisfaction will shine. In this dynamic role, you will tackle technical challenges, ensuring clients receive exceptional support and a WOW experience. With a hybrid work arrangement and a range of attractive benefits, including a generous salary, paid education plans, and flexible scheduling, this position offers the opportunity to grow and thrive in a collaborative environment. If you enjoy problem-solving and working with people, this is the perfect opportunity for you.

Benefits

15 paid holidays per year

Flexible schedule and work location

Extended health and dental benefits

Cell phone bill paid (up to $75)

Free Internet at home

Sponsored & paid education plan (up to $5,000/year)

Sponsored & paid technology fund (up to $4,500 over 5 years)

Weekly team lunches, events, and outings

Qualifications

• Strong English communication skills are essential for this role.
• Knowledge of IP protocols, routing, and switching is required.
• Experience in customer service and technical support is preferred.

Responsibilities

• Provide 24/7 support for connectivity and hosting clients.
• Collaborate with Tier II/III/IV teams on project implementations.
• Provision and configure network devices for various services.

Skills

Problem-solving skills

Interpersonal skills

Strong English communication skills

Customer service experience

Education

Secondary School diploma

2-year Computing & Information Technology diploma

Tools

Unix/Linux Servers

VMware

Routers

Firewall and VPN setup

Database management (Oracle, MySQL, MSSQL)

Job description

Tier 1 Client Services Consultant

Smartt is seeking a Tier 1 Client Service Consultant to join our team. If you are a professional who loves technology, enjoys working with people, embraces challenges, and is eager to learn and grow, we want to hear from you!

About Your Role

The ideal Client Service Consultant is passionate about solving technical problems and aims to leave clients with a WOW experience. They are personable, accountable, and committed to delivering excellent support. The successful candidate will provide Tier I support for our IT Service clients, including basic network and system setup, hardware and software administration.

What’s in it for you?

• $60,000+ Salary (based on experience)
• 15 paid holidays per year
• Statutory holidays
• Flexible schedule and work location
• Extended health and dental benefits
• Cell phone bill paid (up to $75)
• Free Internet at home
• Sponsored & paid education plan (up to $5,000/year)
• Sponsored & paid technology fund (up to $4,500 over 5 years)
• Weekly team lunches, events, and outings

Schedule

• 8-hour shifts, Monday to Friday
• Some weekend availability
• On-call responsibilities
• Hybrid work arrangement

Responsibilities

• Provide rotational 24/7 support for connectivity, hosting, email, data centre, and FlexHour clients via phone, email, and ticketing system
• Support end users through Service & Help Desk
• Provision, configure, test, and install system and network devices for various connectivity services
• Respond promptly to emergency support requests within SLA guidelines
• Collaborate with Tier II/III/IV teams on project implementations

Qualifications

• Secondary School diploma (preferred)
• 2-year Computing & Information Technology diploma or higher
• 1 year of customer service experience (preferred)
• Strong English communication skills (C1/7.0 IELTS or equivalent)
• Interpersonal skills
• Problem-solving and conflict resolution skills
• Knowledge of IP protocols, routing, switching, VPN, DNS, and email
• Experience with Routers, Unix/Linux Servers, VMware
• Firewall and VPN setup experience
• Hardware installation and minor repairs
• Valid BC driver's license

Bonus Skills

• Additional hardware installation skills
• Programming (C, Java, PHP, Node.js)
• Database management (Oracle, MySQL, MSSQL)
• Windows Server management
• Certifications (HDI, MCSA, MCSE, CCNA, ITIL)
• Experience in IT Service Management

About Us

Smartt is a comprehensive service provider specializing in branding, web development, digital marketing, and IT services. We are committed to delivering measurable results through our cross-functional, proficient, and success-oriented team.