Technical Support Assistant

Wesgroup Equipment; Surrey; On-site; CAD 40,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Assistant, where you will be the first point of contact for technical issues. This role involves managing user accounts, deploying new hardware, and providing friendly support across multiple locations. With a commitment to customer satisfaction and teamwork, you will play a vital role in ensuring seamless operations. Enjoy a competitive salary and benefits package in a supportive environment that values trust, community, and results. If you’re ready to make a difference and grow your career, this is the opportunity for you!

Benefits

Paid vacation

Medical and dental benefits

RRSP matching plan

Qualifications

• Previous experience in an IT support role is an asset.
• Post-secondary education in Information Technology or equivalent.

Responsibilities

• Manage all technical support issues from users across multiple locations.
• Software installation and troubleshooting.
• PC, Laptop, and phones set up, and troubleshooting.

Skills

Technical knowledge of Windows operating systems

Microsoft Office 365

Familiarity with mobile iOS and Android operating systems

Detail-oriented

Ability to multitask

Education

Post-secondary education in Information Technology

Job description

Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? At Wesgroup Equipment, we’ve been supporting industries across Western Canada with our trusted family of brands, including Williams Machinery, Westerra Equipment, and WE Rent. With 9 locations across BC and Alberta, we offer premium and economy equipment solutions for industries like construction, warehousing, agriculture, and more. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference!

The Technical Support Assistant will be the first point of contact for technical issues, providing efficient and friendly support service. Primary responsibilities include deploying new hardware including PCs, laptops, tablets, and phones, managing user accounts, supporting business and equipment diagnostic software, and escalating issues as needed to management or external support resources.

Key Responsibilities:

1. Manage all technical support issues from users across multiple locations and provide resolution or escalate as needed
2. Manage User Accounts setups, transfers, and deactivations
3. Software installation and troubleshooting
4. PC, Laptop, and phones set up, and troubleshooting
5. Other duties, as assigned

Knowledge, Skills, and Abilities:

1. Technical knowledge of Windows operating systems and Microsoft Office 365
2. Familiarity with mobile iOS and Android operating systems and devices
3. Detail-oriented and organized
4. Ability to multitask and manage multiple support tasks and projects simultaneously
5. Ability to travel to locations when necessary

Training, Education, and Experience:

1. Previous experience in an IT support role is an asset
2. Post-secondary education in Information Technology or equivalent

Compensation Package:

1. Salary between $40,000 - $45,000 depending on skills and qualifications
2. Paid vacation
3. Medical and dental benefits
4. RRSP matching plan

Values:

1. Build trust – with customers and each other
2. Be a team player – commit to working together to win
3. Be customer-focused – “wow” customers so they become raving fans
4. Support community – care for our people, our community, and our planet
5. Deliver results – know what you need to do and get it done

Working Conditions:

The Technical Support Assistant is based out of the Surrey office and works 40 hours on average per week, Monday to Friday. Some travel to other branches may be required.

Privacy Notice for Job Applicants:

By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at [e-mail].

Selection Process Notification:

Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Wesgroup Equipment.