Technical Support (Air Source Heat Pumps/HVAC)

Venters Recruits; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A dynamic client is seeking an experienced Technical Support Specialist to join their team in Mississauga, Canada. This role involves assisting the sales team and contractors with technical queries, installation issues, and equipment best practices, particularly concerning Air Source Heat Pumps and HVAC products. Ideal candidates will be bilingual in English and French and possess excellent communication and customer service skills, offering a competitive salary along with benefits.

Qualifications

• Experience with Air Source Heat Pumps and HVAC products.
• Strong communication and customer service skills.
• Bilingual ability in English and French preferred.

Responsibilities

• Support sales team, dealers, and contractors with technical specifications.
• Handle installation inquiries and provide equipment best practices.
• Assist with warranty and service calls.

Skills

Bilingual (English and French)

Communication skills

Customer service skills

Job description

Our client is a supplier of Air Source Heat Pumps in Canada, and they are looking for an experienced Technical Support Specialist to support the sales team, dealers and contractors with technical specification questions, install inquiries and equipment best practices as well as warranty/service calls.

While being familiar with Air Source Heat Pumps and HVAC products; ideally the candidate is bilingual - English and French, with great communication and customer service skills.

Competitive salary and benefits.

** This is not an IT Technical Support role **