Technical Support Agent (Cloud Fulfillment) – $17.50 / hr

Blue Ocean Contact Centers Inc.; Halifax; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading contact center organization is seeking Cloud Fulfillment team members in Halifax for a full-time, remote role starting August 2025. The position requires strong troubleshooting skills, customer service ability, and attention to detail. Responsibilities include quality control validations and order management with care for complex processes. The role offers health benefits, life insurance, and a group RSP. Ideal candidates thrive in dynamic environments and are excited to tackle unique tech-related challenges.

Benefits

Health, Dental, and Vision benefits

Life Insurance

Group RSP with matching contributions

Employee & Family Assistance Program

Qualifications

• Ability to troubleshoot in a technical environment.
• Strong customer service skills.
• Attention to detail in following complex processes.
• Ability to communicate complex ideas clearly.

Responsibilities

• Perform quality control validations for product delivery.
• Monitor ongoing work and collaborate with teams.
• Manage long-running customer orders.

Skills

Troubleshooting in a technical environment

Strong customer service skills

Attention to detail

Clear communication of complex ideas

Interest in technology

Job description

Interested in tech-based work where no day is exactly the same as the last? Our Cloud Fulfillment team members are quick-thinking, detail-oriented individuals who love solving unique problems. If navigating new systems, troubleshooting tech while following niche instructions, and meeting tight deadlines excite you, then apply today!

Our client is at the forefront of data intelligence and machine-generated data. As part of the Cloud Fulfillment team, you'll help ensure customer accounts are tested and ready before deployment. We offer a dynamic team environment, fast-paced work, and growth opportunities!

Here’s the Deal :

• This is a full-time, permanent position starting August 18, 2025.
• Hourly rate of $17.50.
• This is a work-from-home role, requiring a contingency plan for power disruptions or the ability to work in-office in Halifax if needed.
• Full-time training provided, scheduled Monday to Friday, 10:00 am to 6:00 pm Atlantic time, from August 18 to August 25, 2025, online.
• The position involves regular evenings and weekends, with hours ranging from 30-45 per week, between 8:00 am and 11:00 pm, Monday to Sunday. Your schedule will rotate accordingly.
• During quarterly extended hours, shifts may include times up to 4 am and weekends.
• Equipment is provided; you need reliable wired internet, a desk, and a chair.
• NOC code 64409.

What We Offer :

• Health, Dental, and Vision benefits after 30 days, plus virtual health access.
• Life Insurance.
• Group RSP with matching contributions.
• Employee & Family Assistance Program for legal, financial, and health support.
• Modern office space with natural light, break rooms, internet, and TVs.

What You'll Do :

• Perform quality control validations to ensure timely and compliant product delivery.
• Monitor ongoing work and collaborate with teams for input and coordination.
• Manage long-running customer orders, communicating with internal teams for extensions or shutdowns.

What You'll Need to Succeed :

• Ability to troubleshoot in a technical environment.
• Strong customer service skills.
• Attention to detail in following complex processes and procedures.
• Ability to communicate complex ideas clearly, both verbally and in writing.
• Interest or aptitude in technology is beneficial; formal education in tech is not required.

We aim to be an actively anti-racist organization and foster a sense of belonging for all. If this aligns with your values, we welcome your application.