technical support agent

Government of Canada; Guelph; On-site; CAD 45,000 - 55,000; Full time

Job summary

A public sector organization in Guelph is seeking a Technical Support Analyst to manage user access and provide support for computer systems. The role requires a diploma and less than 1 year of experience. Strong interpersonal and communication skills are essential, as the position supports direct user interactions. Responsibilities include troubleshooting, supervising a small team, and maintaining support logs, all in an on-site environment.

Qualifications

• 7 months to less than 1 year of related experience.
• Ability to supervise 3-4 technical support staff.
• Consult user guides and technical manuals for solutions.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems.
• Provide business systems and Internet support.

Skills

Accurate

Client focus

Excellent oral communication

Excellent written communication

Time management

Team player

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Job description

Overview Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Supervision

• 3-4 people

Additional information Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Time management
• Honesty