technical support agent

Whiteridge Inc.; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Whiteridge Inc. is looking for an entry-level candidate for a full-time position in technical support located in Edmonton, Canada. The role involves supervising and assisting users with computer systems and network performance, maintaining logs for problem-solving, and ensuring excellent communication with the team. Candidates should have a college degree and possess strong skills in initiative, attention to detail, and written communication.

Benefits

Dental plan

Disability benefits

Paramedical services coverage

Qualifications

• Experience: 7 months to less than 1 year.
• Personal suitability: Accurate, initiative, team player.

Responsibilities

• Report on the performance of computer systems and networks.
• Provide advice and training to users.
• Supervise other technical support workers.

Skills

Initiative

Team player

Time management

Attention to detail

Ability to multitask

Excellent written communication

Education

College / CEGEP

Job description

Experience : 7 months to less than 1 year

Work Setting : On site - Work must be completed at the physical location. There is no option to work remotely.

Responsibilities :

• Report on the performance of computer systems and networks
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform Web-server backup and recovery operations

Additional Information :

Transportation / Travel Information : Public transportation is available.

Work Conditions and Physical Capabilities :

• Work under pressure

Personal Suitability :

• Accurate
• Initiative
• Team player
• Ability to multitask
• Time management
Benefits :

Overview

Languages : English

Education : College / CEGEP

Experience : 7 months to less than 1 year

Work Setting : On site - Work must be completed at the physical location. There is no option to work remotely.

Responsibilities :

• Report on the performance of computer systems and networks
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform Web-server backup and recovery operations

Additional Information :

Transportation / Travel Information : Public transportation is available.

Work Conditions and Physical Capabilities :

Work under pressure

Tight deadlines

Repetitive tasks

Attention to detail

Sitting

Personal Suitability :

Accurate

Excellent written communication

Initiative

Team player

Ability to multitask

Time management

Benefits :

Dental plan

Disability benefits

Paramedical services coverage

Seniority Level : Entry level

Employment Type : Full-time

Job Function : Information Technology

Industries : Manufacturing

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