Technical Success Manager- French Speaking

Darktrace; New Brunswick; Teletrabalho; CAD 90 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental & vision insurance

Parental leave

Life insurance

Employee Assistance Program

Resumo da oferta

Darktrace in Canada seeks a Technical Success Manager to blend technical depth, customer advocacy, and commercial awareness, helping customers derive lasting value from cybersecurity technology. You will partner with security, IT, and technical stakeholders to turn deployments into daily adoption and measurable outcomes, while aligning with cross-functional teams.

This remote role requires travel at least twice yearly; candidates near our Toronto office may be asked to come in weekly.

Qualificações

• Fluent in French and English.
• 3+ years in technical, customer-facing roles (CSM/TAM/etc).
• Experience with enterprise cybersecurity, networking, cloud, SaaS, or infrastructure.
• Translate complex tech concepts into practical guidance.
• Comfortable engaging with security engineers, SOC analysts, admins, leaders and executives.
• Strong communication, presentation, stakeholder management and collaboration.
• Experience with security operations, SOC workflows, threat detection or incident response is desirable.
• Familiarity with CS platforms, health scoring, renewal governance advantageous.

Responsabilidades

• Build trusted relationships with customer security and IT teams.
• Create technical success plans to adopt the platform and realise value.
• Identify high-value use cases that integrate the platform into daily security operations.
• Use usage and health indicators to spot adoption gaps early.
• Guide customers from deployment to active use, accelerating Time-to-Value.
• Lead mitigation planning for blockers, integration challenges and gaps.
• Provide health insights for renewal readiness and account strategy.
• Surface opportunities to support expansion with Account Executive.
• Champion customer feedback and success requirements internally.

Conhecimentos

French & English

Tech customer-facing

Stakeholder management

Cybersecurity knowledge

Ferramentas

Security platforms

Descrição da oferta de emprego

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.

Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead.

At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.

We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.

Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast

Job D** escription **:

The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get lasting value from cybersecurity technology.

In this role, you will partnerwith security, IT, and technical stakeholders toturn deployment into meaningful adoption, helpingcustomers embed the platform intodailysecurity operations, reduce risk, and achieve measurable outcomes.

You will workclosely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals, bringinga cleartechnicalview of customer health, adoption progress,risks,and renewal readiness.

Please note: this is a remote position with expectations to travel at least 2 times per year. Candidates near the Toronto office may be asked to come in at least once a week.

KeyResponsibilities

• Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
• Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
• Identify high-value use cases that make the platform part of everyday security operations.
• Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
• Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
• Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
• Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Qualifications

• Fluent in both French and English
• You have 3+ years’ experience in a technical, customer-facing role such asCustomer Success Manager,Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
• You understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• You know how to drive adoption, retention, technical value realisation, and customer health improvement.
• You can translate complex technical concepts into clear, practical guidance for customers and internal teams.
• You are confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
• You bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
• Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Compensation: We are able to offer $90k-$100k on the base + commission 80/20 split. Final offer will be determined based on years of experience and location.

Benefits:

• 100% medical, dental and vision insurance, plus dependents
• Paid parental leave
• Life insuranceEmployee Assistance Program

As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.

Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.