Technical Success Manager

Work in Ottawa; Ottawa; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

Work-from-home allowances

In-office perks

Learning & development time off

Generous vacation

Job summary

Snyk is hiring for a Technical Success Manager in Ottawa to drive adoption and outcomes across a high-volume customer portfolio. You will run scalable programs, host technical workshops, and help customers embed secure development practices within their CI/CD pipelines.

The role emphasizes collaboration with Sales, Product, Support, and Education, turning customer insights into product improvements while guiding customers through SAST, SCA, and AI-assisted development strategies.

Qualifications

• 5+ years in a customer-facing technical role (e.g., customer success, solutions engineering, technical account management).
• Experience designing and executing one-to-many programs like webinars or workshops.
• Working knowledge of developer tools and how code moves from commit to production.
• Understanding of Application Security concepts (SAST, DAST, SCA, SBOM).
• DevSecOps acumen with hands-on DevOps tooling experience.
• Technical curiosity in AI and developer workflows; familiarity with AI-assisted tools.

Responsibilities

• Own technical success for a large portfolio of customers with scheduled sessions.
• Lead one-to-many engagements like workshops and webinars to build a user community.
• Analyze customer usage, identify trends, and trigger targeted programmatic outreach.
• Drive scalable adoption to mature DevSecOps practices.
• Build tutorials, guides, and videos for customer self-service.
• Synthesize customer feedback to influence the product roadmap.
• Collaborate with Sales, Product, Support, and Education to address needs at segment level.
• Coach customers on embedding SAST, SCA, secrets, container, and IaC scanning.
• Advise on securing AI-generated code and AI-assisted development playbooks.
• Measure engagement and outcomes to optimize adoption programs.

Skills

Customer-facing exp

One-to-many programs

Developer tools know-how

AI/DevSecOps curiosity

Communication skills

Organization & time management

Tools

GitHub

Jira

Jenkins

VS Code

Job description

Ottawa’s tech sector is growing, and so are the opportunities! If you’re exploring your next role in tech, Work in Ottawa can help you learn about leading employers and exciting careers in Canada’s capital. Led by Invest Ottawa, the city’s lead economic development agency, this initiative works alongside tech companies, recruiters and search firms, and community partners to spotlight the incredible innovation happening here and help connect great people with great opportunities. Snyk to attract top talent for a Technical Success Manager (Spanish Speaking). Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking. It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world.

About The Team

You will join the Technical Success team inside Snyk's Customer Experience organization, reporting into Technical Success leadership. The team owns technical outcomes and adoption across our highest-volume customer segment, running scaled programs, workshops, and digital enablement instead of one-to-one coverage. We work shoulder to shoulder with Sales, Support, Product, and Education so that what we learn from customers actually reaches the people who can act on it.

What You’ll Do

• Own technical success for a large portfolio of customers, running scheduled sessions focused on technical and business outcomes so every account in your book realizes increasing value from Snyk.
• Lead one-to-many engagements including technical workshops, office hours, and best-practice webinars that build a strong and self-sufficient user community.
• Turn data into action by analyzing customer usage to uncover trends, spot risk early, and trigger targeted programmatic outreach before a problem becomes an escalation.
• Drive scalable adoption through programs that get new customers to their first security wins quickly, then keep them progressing toward a mature DevSecOps practice.
• Build a library of success: create and curate tutorials, best-practice guides, and videos that let customers self-serve and succeed independently.
• Act as the voice of your customer portfolio, synthesizing feedback from hundreds of customers into clear themes that influence the product roadmap.
• Partner with Sales, Product, Support, and Education to solve common needs at the segment level rather than account by account.
• Coach customers on embedding SAST, SCA, and secrets, container, and IaC scanning into the developer workflows and CI/CD pipelines they already use.
• Help customers think through securing AI-generated code and AI-assisted development, an area where most teams are still writing their playbook and genuinely want a guide.
• Measure what works by tracking engagement and outcome metrics for your programs, then doubling down on the ones that move adoption.

What You’ll Bring

• 5+ years in a customer-facing technical role such as customer success, solutions engineering, technical account management, or professional services.
• A scalable mindset: proven experience designing and executing one-to-many programs like webinars, email campaigns, digital journeys, or workshops.
• Working knowledge of developer tools (for example GitHub, Jira, Jenkins, VS Code) and a real understanding of how code moves from commit to production.
• Understanding of Application Security concepts including SAST, DAST, SCA, SBOM, and secrets, container, and IaC scanning.
• DevSecOps acumen: hands-on experience with DevOps tooling and a foundational understanding of the DevSecOps lifecycle.
• Technical curiosity, including a genuine interest in AI, developer workflows, and Application Security, plus working fluency with AI-assisted tools such as Claude or Gemini.
• Effective and influential written and verbal communication, with the range to be credible with developers, security leads, and executive sponsors alike.
• Exceptional organization and time management, with the ability to hold competing priorities in a high-volume environment.
• Nice to have: a builder's background, whether that is time spent as a developer or hands-on work with coding and agentic AI systems.
• Nice to have: hands-on experience with AppSec programs such as threat modeling or vulnerability management, and familiarity with OWASP or NIST frameworks.
• Nice to have: scripting experience or a track record of digital program transformation.
• Nice to have: relevant security certifications such as CISSP, CISM, or Security+.

We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech.

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

• Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
• Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
• Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
• Health benefits, employee assistance plans, and annual wellness allowance
• Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances

Work in Ottawa utilizes a secure, closed AI environment for the initial screening of resumes, ensuring your data remains safe while helping us efficiently identify top candidates.

Work in Ottawa is an initiative of Invest Ottawa, the economic development agency with a mandate of facilitating economic growth and job creation for the city of Ottawa. As a hub for innovation and growth, Ottawa is home to a vibrant tech job market that beckons top talent from around the globe.

Ottawa’s leading employers are on the lookout for professionals like you. If you’re ready to elevate your career, our city’s dynamic job market offers a wealth of opportunities. Connect with top companies and find your place among the best in Ottawa’s tech scene.