Spanish-Speaking Technical Success Manager

Clutch Canada; Ottawa; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

Learning and self development

Wellness allowance

Life insurance

Job summary

Snyk is a leader in secure AI software development, helping developers build fast and stay secure. Join the Technical Success team to drive adoption across a high-volume customer segment, delivering workshops, digital enablement, and scalable programs.

You will analyze usage data, craft tutorials, and collaborate with Sales, Product, Support, and Education to influence roadmaps while helping customers secure AI-generated code and workflows.

Qualifications

• 5+ years in a customer-facing technical role such as customer success, solutions engineering, technical account management, or professional services.
• Experience designing and executing one-to-many programs like webinars, email campaigns, digital journeys, or workshops.
• Understanding of Application Security concepts including SAST, DAST, SCA, SBOM, and secrets, container, and IaC scanning.
• DevSecOps acumen: hands-on experience with DevOps tooling and a foundational understanding of the DevSecOps lifecycle.
• Technical curiosity, including a genuine interest in AI, developer workflows, and Application Security, plus working fluency with AI-assisted tools.

Responsibilities

• Own technical success for a large portfolio of customers, running scheduled sessions focused on technical and business outcomes so every account in your book realizes increasing value from Snyk.
• Lead one-to-many engagements including technical workshops, office hours, and best-practice webinars that build a strong and self-sufficient user community.
• Turn data into action by analyzing customer usage to uncover trends, spot risk early, and trigger targeted programmatic outreach before a problem becomes an escalation.
• Drive scalable adoption through programs that get new customers to their first security wins quickly, then keep them progressing toward a mature DevSecOps practice.
• Build a library of success: create and curate tutorials, best-practice guides, and videos that let customers self-serve and succeed independently.
• Act as the voice of your customer portfolio, synthesizing feedback from hundreds of customers into clear themes that influence the product roadmap.
• Partner with Sales, Product, Support, and Education to solve common needs at the segment level rather than account by account.
• Coach customers on embedding SAST, SCA, and secrets, container, and IaC scanning into the developer workflows and CI/CD pipelines they already use.
• Help customers think through securing AI-generated code and AI-assisted development, an area where most teams are still writing their playbook and genuinely want a guide.
• Measure what works by tracking engagement and outcome metrics for your programs, then doubling down on the ones that move adoption.

Skills

Customer-facing exp

Program design

DevTools knowledge

AppSec concepts

DevSecOps lifecycle

AI fluency

Effective communication

Time management

Tools

GitHub

Jira

Jenkins

VS Code

Job description

Snyk is a leader in secure AI software development, helping developers build fast and stay secure. Join the Technical Success team to drive adoption across a high-volume customer segment, delivering workshops, digital enablement, and scalable programs.

You will analyze usage data, craft tutorials, and collaborate with Sales, Product, Support, and Education to influence roadmaps while helping customers secure AI-generated code and workflows.