Technical Specialist - Network Services

Encore Global; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading audiovisual service provider in Toronto seeks a Technical Specialist to set up and operate AV systems for live events. Responsibilities include troubleshooting technical issues, ensuring customer satisfaction, and supervising event staff. Candidates should have a bachelor’s degree and 3+ years of event technology experience. This role offers a competitive hourly pay range of CAD 31.12 - 38.13.

Qualifications

• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video.
• 3-4 years of customer service or hospitality experience.
• Ability to lift 50 lbs.

Responsibilities

• Setup and operate audiovisual systems for live events.
• Troubleshoot technical issues during events.
• Provide excellent customer service to clients.

Skills

Audio/Visual Equipment Setup

Customer Service

Technical Troubleshooting

Team Collaboration

Education

Bachelor’s Degree

Tools

Audio and Lighting Systems

Projection Equipment

Video Equipment

Job description

Position Overview

The Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction. This position reports to a Project Manager, Operations Manager, Operations Director, Director, Event Technology, Director of Project Management.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and / or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.

Maintains a positive relationship with all clients through effective communication.

Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.

Understands and fosters the hotel / client relationship.

Training / Staff Development

Creates an atmosphere that fosters the development of technical and leadership skills in other employees.

Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.

Develops self as subject matter expert in discipline of specialty.

Stays current with technology and industry trends.

Event Supervision

Performs advanced work (pre / during / post event) with operations team members.

Supervises and directs other technicians during an event.

Equipment Maintenance

Assists team with proper security, storage, transportation, and maintenance of equipment.

Performs inventory and forecasting of equipment needs.

Job Qualifications

Bachelor’s Degree is preferred.

3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required

3-4 years of customer service or hospitality experience is preferred.

Internal Team Members must meet all Training requirements to be eligible to apply for this role.

Technical 1-Star, Professional 200 and (1) Technical Level 300 in A / P / V / L. Experience must be signed off by DPM or higher.

New Encore team members must validate / complete all Training requirements within 60 days of hire date.

Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.

Strong customer, client and coworker interface experience and abilities.

A valid driver’s license is required for team members in positions that may operate Company vehicles.

Additional DOT requirement may need to be met if applicable.

Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality

Manages Complexity

Value People

Collaborates

Hourly Pay Range : $31.12 - $38.13

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https : / / psav.sharepoint.com / sites / HR / SitePages / Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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INDCAN

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