Technical Solutions Specialist/Specialiste solutions techniques

EXFO; Quebec; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading company in the communications industry is seeking a Technical Solution Specialist to support its FTTH (Fiber to the Home) business globally. This role involves collaborating with sales teams to address customers' needs through automation solutions, requiring strong problem-solving skills and experience in the communication services sector. The position also includes creating ROI analysis and maintaining customer relationships, emphasizing the company's commitment to diversity and inclusion.

Qualifications

• Experience in digital transformation initiatives for major enterprises.
• Collaborative approach with sales and product management.
• Ability to create ROI analysis and articulate statements of work.

Responsibilities

• Support global sales teams in promoting automation test solutions.
• Identify pain points in customer lifecycle processes.
• Cultivate long-term customer relationships.

Skills

Problem-solving

Digital transformation

Customer engagement

Education

Bachelor’s degree in a relevant field

Job description

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Main locations:

Quebec, Quebec, CA Ville Saint-Laurent, Quebec, CA

Job Type: Full-time

Workplace type: Hybrid

Offer number: 4791

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.

Job summary To expand its FTTH (Fiber to the Home) business on a global scale, EXFO is seeking a Technical Solution Specialist. Reporting to the Director of FTTH Market Development, this role involves supporting our global sales teams in presenting and promoting our process automation test solutions, addressing customers' pain points throughout the network lifecycle. Given EXFO's substantial and worldwide market presence in optical and protocol test instruments for the FTTH market, this role is pivotal to the company as it seeks to seize new opportunities in business process automation involving our portable and centralized/remote test equipment. We are seeking a seasoned professional with experience in digital transformation initiatives for major enterprises, particularly those in the communication services sector. In this role, you will collaborate closely with account managers and technical salespeople to identify process automation opportunities. You will provide essential support to the overall solution selling process by liaising closely with product and solution managers. What you’ll do · From opportunity discovery by sales team, team up with sales manager and customer on their current FTTH lifecycle business processes, identify pain points impacting their business outcomes, and collaborate in a problem-solving approach how EXFO automation solution can address those.

· Create return-on-investment (ROI) analysis worksheets and tailor it with various stakeholders · Propose and own the statement of work detailing the EXFO solution · Support any demonstrations – solution demo, automation proof of concept, post-sales queries · Work in close partnerships with Product Management and Services organization on proposing a clear and accurate Statement of Work – technical implementation, timelines, dependencies, assumptions,… · Cultivate long-term relationships with customers to identify new business opportunities. · Maximize the monetization of the solution by embarking the customer on a lifecycle journey with EXFO

EXFO is an equal opportunity employer

Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read ourDEI Statement .

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.