Technical Solutions Specialist

BusPlanner Inc.; Toronto; Hybrid; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Bonuses

Health benefits

Flexible schedule

AI tooling access

Collaborative culture

Job summary

BusPlanner Inc. is seeking a Technical Solutions Specialist to join the Projects team. You will troubleshoot, configure, and implement across the BusPlanner product suite while collaborating with clients and internal teams to resolve issues and support upsell installations.

The role emphasizes hands-on configuration, cross-functional collaboration, and the ability to scale to higher-level work, with remote-friendly, flexible hours and a health-conscious culture.

Qualifications

• 3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
• Strong troubleshooting and analytical skills, with the ability to diagnose issues across multiple interconnected systems.
• Excellent written and verbal communication skills, with a client-service mindset.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Experience in the K-12 transportation, education technology, or SaaS support space is a plus, but not required.

Responsibilities

• Configure system settings, forms, workflows, user roles, and integrations (e.g., SSO) to meet client needs.
• Set up and maintain vehicle, driver, and route-related data, subscriber notifications, and translation/localization settings.
• Support new feature rollouts, product updates, and upsell installations across all product lines.
• Help build and configure environments used to support product demos and sales presentations (this role does not conduct demos or sales activities directly).
• Partner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues.
• Communicate clearly with clients to understand reported issues, set expectations, and confirm resolution.
• Help build and maintain a technical documentation repository, including training materials, templates, and frameworks that support consistent processes and cross-coverage across the team.
• Diagnose and resolve client-reported issues across the BusPlanner product suite, including routing, scheduling, student data, GPS/live tracking, and reporting features.
• Investigate and troubleshoot application errors, system messages, and unexpected behavior, escalating complex or system-level issues as needed.
• Assist with government and ministry reporting cycles and related data validation as required.
• Support seasonal and cyclical processes (e.g., school-year setup, grade rollovers, annual update cycles) as assigned.

Skills

Troubleshooting

Analytical skills

Communication

Organizational skills

Tools

SQL

Job description

Position Summary

The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner product suite. This position works directly with clients and internal teams to resolve issues, configure system features, and support upsell installations, while building the technical depth needed to take on increasingly complex, higher-level work over time.

Key Responsibilities

Configuration & Implementation

• Configure system settings, forms, workflows, user roles, and integrations (e.g., SSO) to meet client needs.
• Set up and maintain vehicle, driver, and route-related data, subscriber notifications, and translation/localization settings.
• Support new feature rollouts, product updates, and upsell installations across all product lines.
• Help build and configure environments used to support product demos and sales presentations (this role does not conduct demos or sales activities directly).

Client & Cross-Functional Collaboration

• Partner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues.
• Communicate clearly with clients to understand reported issues, set expectations, and confirm resolution.
• Help build and maintain a technical documentation repository, including training materials, templates, and frameworks that support consistent processes and cross-coverage across the team.

Product Support & Troubleshooting

• Diagnose and resolve client-reported issues across the BusPlanner product suite, including routing, scheduling, student data, GPS/live tracking, and reporting features.
• Investigate and troubleshoot application errors, system messages, and unexpected behavior, escalating complex or system-level issues as needed.

Reporting & Compliance Support

• Assist with government and ministry reporting cycles and related data validation as required.
• Support seasonal and cyclical processes (e.g., school-year setup, grade rollovers, annual update cycles) as assigned.

• 3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
• Strong troubleshooting and analytical skills, with the ability to diagnose issues across multiple interconnected systems.
• Comfort working with SaaS applications; familiarity with databases, SQL, or system administration concepts is an asset.
• Excellent written and verbal communication skills, with a client-service mindset.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Experience in the K-12 transportation, education technology, or SaaS support space is a plus, but not required.

• Competitive salary and performance-based bonuses.
• Full health and wellness benefits.
• Flexible work hours and remote-friendly setup.
• Full access to Claude Code and modern AI tooling, and the autonomy to shape how our team uses it.
• A collaborative team culture focused on modernizing software that drivers, parents and school districts rely on every day.