Technical Solutions Engineer - Campus Switching, Wireless and Security Solutions

Awake Security; Vancouver; Hybrid; CAD 148,000 - 207,000; Full time

Job summary

A leading technology company is seeking a Technical Solutions Engineer to provide expert support for their Campus products. This role involves troubleshooting complex networking environments, ensuring excellent customer service, and collaborating with a diverse team of technical experts. The position offers a hybrid work environment and competitive compensation, reflecting the company's commitment to innovation and excellence.

Qualifications

• Minimum 2-5 years hands-on experience in networking.
• Strong knowledge of network protocols and technologies.
• Experience troubleshooting complex customer environments.

Responsibilities

• Provide post-sales technical support for Arista products.
• Resolve customer concerns during installation and operation.
• Document communication and technical issues for product quality.

Skills

Troubleshooting

Analytical Skills

Communication

Teamwork

Education

Bachelor in CS/IT/CIS/EE or equivalent in experience

Tools

Packet Capture/Analysis Tools

Linux

Job description

Technical Solutions Engineer - Campus Switching, Wireless and Security Solutions

• Full-time

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Who You’ll Work With

Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success.

We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.

This is a hybrid work environment where office presence is required 1-2 days a week.

What You’ll Do

The ideal candidate can troubleshoot complex and dynamic customer environments whilebalancing the communications needs of each case. They must have a strong understanding ofRouting, Switching, Wireless, and Security. A strong analytical mind and the ability to triage arealso required. As we continually release new features and products, they must have a highaptitude for learning and teaching.

Our engineers work closely with other Customer Engineering, Software, and Hardwaredevelopment team members, diagnosing problems and communicating them in multipletechnical contexts. Thus, excellent written and verbal communication skills and a collaborativeapproach are a must.

Responsibilities

• Post-sales technical support of Arista Campus products and solutions.
• Respond to customer product inquiries via telephone or in written, internet-based email.
• Resolve customer concerns raised during installation, operation, maintenance, productapplication, or compatibility matters.
• Troubleshoot problems with hardware equipment and software applications and recommendcorrective action.
• Recreate customer network issues in a dedicated lab environment (as needed).
• Document customer communication and recurring technical issues to support product qualityprograms and product development.
• Bachelor in CS/IT/CIS/EE or equivalent in experience
• Working knowledge of networking industry, products, and protocols
• Minimum of 2-5 years of hands-on experience and a combination of the following: designing,deploying, configuring, supporting, troubleshooting, debugging, and administering the followingnetwork protocols and technologies:
  • AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, DNS, 1G/10G Ethernet (IEEE802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT,Open Flow, OSPF (RFC 2328), PIM, PoE (IEEE 802.3.af/at/bt) QOS, RIP, Sflow, SNMP,STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), LACP, VLANs (IEEE802.1Q), MAC Learning, VXLAN, EVPN and GRE
  • RF fundamentals, -Wireless clients and drivers, -Wireless security (WPA2, WPA3)
  • Authentication frameworks EAP, PEAP, EAP-TLS, AAA/RADIUS/TACACS
• Routing, Switching, and Security protocols are a plus
• Experience with packet capture/analysis tools is highly desired.
• A strong comfort level with Linux is highly desired.

Compensation Information

The new hire base pay for this role has a pay range of $108,000 to $150,000.

Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.