Technical Solution and Implementation Consultant

SuiteSpot Technology; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

A leading PropTech company is seeking a Delivery Consultant to ensure successful onboarding of clients onto their SaaS platform. The role involves managing technical implementations, data migrations, and providing ongoing support. Ideal candidates will have a background in Computer Science and experience in a SaaS environment, with strong technical and communication skills.

Benefits

Flexible remote working options

Comprehensive benefits package starting on day one

Qualifications

• 3+ years of experience in a technical implementation role, preferably in a SaaS environment.
• Experience with system configuration, data migration, and integration.
• Proficiency in APIs, MongoDB/NoSQL databases, scripting languages (Python, JavaScript), web technologies (HTML, CSS).

Responsibilities

• Manage the technical implementation process for new customers, from kickoff to go-live.
• Collaborate with customers to understand their technical requirements and workflows.
• Provide technical expertise and support throughout the implementation process.

Skills

Technical Implementation

System Configuration

Data Migration

Integration

APIs

MongoDB/NoSQL

Scripting Languages

Web Technologies

Education

Bachelor's degree in Computer Science or related field

Job description

Who we are

At SuiteSpot, we are a PropTech company on a mission to transform how residential real estate is managed and operated at scale. Our award-winning SuiteSpot Maintenance and Capital SaaS solutions help our customers operate at scale by combining cutting-edge technology, enterprise support, and development agility in a best-in-class offering that we have come to be known for.

From day one, our work has been guided by four principles:

• Deliver value in the real world
• Execute with excellence
• Collaborate with tenacity
• Culture of coaching

Who we need

As a Delivery Consultant, you will play a crucial role in the successful onboarding of new clients onto our SaaS platform. You will be responsible for the technical aspects of the implementation process, ensuring seamless integration and a smooth transition for our customers. This involves understanding client requirements, configuring our software, managing data migration, and providing technical guidance.

What you will focus on

• Client Onboarding: Manage the technical implementation process for new customers, from kickoff to go-live.
• Requirements Gathering: Collaborate with customers to understand their technical requirements, business needs, and workflows.
• System Configuration: Configure and customize our SaaS platform to meet specific customer requirements.
• Data Migration: Oversee data migration from customer systems to our platform, ensuring data integrity and accuracy.
• Integration: Facilitate integrations with other customers systems (e.g., CRM, ERP) using APIs or other integration methods.
• Technical Guidance: Provide technical expertise and support to customers throughout the implementation process.
• Troubleshooting: Identify and resolve technical issues that may arise during implementation and post-launch.
• Technical Support: Respond to incidents and provide Level 2 technical assistance to end-users.
• Documentation: Create and maintain comprehensive documentation of the implementation process, including configurations, and workflows.
• Training: Conduct technical training sessions for customers to ensure they can effectively use our platform.
• Collaboration: Work closely with cross-functional teams, including Sales, Customer Success, Customer Support, and Product Development, to ensure a smooth and efficient implementation process.
• Process Improvement: Continuously identify opportunities to improve our implementation processes and methodologies.
• Customer Retention: Identify expansion and upsell opportunities in partnership with our Sales and Customer Success teams.

Who you are

You quickly learn new technologies and explain software simply to customers. You understand complex needs and how our software can help. With excellent communication, you clearly convey ideas and actively listen. You prioritize effectively, constantly seek improvement, and are motivated by the success of others. A strong team player with integrity, you are confident and passionate about your impactful work.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• 3 + years of experience in a technical implementation role, preferably in a SaaS environment.
• Experience with system configuration, data migration, and integration.
• Proficiency in APIs, MongoDB/NoSQL databases, scripting languages (Python, JavaScript), web technologies (HTML, CSS), etc.].

Why join?

SuiteSpot is a fun place to work, dedicated to solving problems with resilient and scalable solutions. We have a reputation for meeting our clients’ needs, building new features and functionality, and supporting integrations and implementation far beyond the go-live.

We're a small team without big egos, willing to contribute wherever we are needed. We hold our values - passion, integrity, and execution - up high, taking ownership and accountability for our individual impact, expanding our knowledge, and advocating for change and each other. We take our work very seriously but never take ourselves too seriously. Our company culture promotes ongoing learning and team building. We bring people together a few times a month to discuss deliverables and individual professional development goals and to connect at social events.

At SuiteSpot, we embrace the whole person and offer flexible, remote working options, a competitive compensation package, and a comprehensive benefits package that starts on day one.

Remote work with a preferred location in Toronto, ON

Apply now.

At SuiteSpot, we recognize that not everyone takes the same path when building their skills; we value diverse skills, approaches, education, and experience. If you meet 70% of the qualifications we are looking for and you are looking for a challenging career, we invite you to express your interest here.

We are committed to diversity, equity, and inclusion. We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the 2SLGBTQIA+ community, and other equity-seeking groups.

SuiteSpot welcomes and encourages applications from people with disabilities. Should you require accommodations in any part of the interview process, please contact us at [e-mail] and we will be happy to assist you.