Technical Services Supervisor

TWU group; City of Langley; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Extended health, dental, and insurance

RRSP matching program

Tuition benefit for TWU courses

Free access to TWU fitness facilities

Free library access and campus perks

Subsidized meals on campus

Employee parking on campus

Job summary

The Technical Services Supervisor at Trinity Western University manages technical services supporting the library’s delivery of services, including systems support, acquisitions, and cataloguing. The role oversees budgets, interlibrary loan, and staff coverage at the Borrower Services desk.

With a Library Technician diploma (Bachelor’s asset) and 3–5 years in a library, you’ll lead library technicians and coordinate with TWU IT, vendors, and internal departments to maintain metadata quality and

Qualifications

• Three to five years of library experience, incl. two in systems or technical services.
• Recognized Library Technician diploma required; related degree asset.
• Thorough understanding of ILS, discovery layers and bibliographic databases.
• Experience with bib/metadata records and MARC/RDA description standards.
• Ability to supervise staff and coordinate with TWU IT and vendors.

Responsibilities

• Manage technical services supporting library delivery of services and resources.
• Administer ILS systems and discovery tools; troubleshoot issues.
• Oversee acquisitions and inter-library loan; manage budgets and reports.
• Provide Borrower Services desk coverage and compile circulation statistics.
• Supervise library technicians, clerks, and student workers; annual reviews.
• Develop policies/workflows for cataloguing and metadata systems.

Skills

Library systems knowledge

Leadership and supervision

Problem resolution

Office365 proficiency

Strong communication skills

Evening and weekend availability

Education

Library Technician diploma

Bachelor's degree asset

Tools

SirsiDynix Symphony

EBSCO Discovery System

OCLC Tipasa

WorldShare ILL

OCLC Cataloguing & Metadata Subscriptions

EZProxy

Job description

The Technical Services Supervisor is responsible for management and administration of all technical services that support the Library's delivery of services and resources to its users, including systems support, acquisitions of material in all formats, and cataloguing of material in all formats. Additional responsibilities include budget input, overseeing acquisitions and inter-library loan, providing coverage at the Borrower Services desk, supervising library technicians

Key Areas of Accountability

Systems Support

Systems Support

Provide support and administration of:

• SirsiDynix Symphony Integrated Library System and Electronic Management System
• EBSCO Discovery System, EBSCOAdmin, and EBSCO databases
• OCLC Tipasa and Woldshare ILL systems
• OCLC Cataloguing and Metadata Subscriptions
• Springshare Libguides
• EZProxy authentication
• Other library hardware and software
• Troubleshoot authentication and system issues
• Consult with internal TWU IT and vendor support as needed.
• Create and maintain bibliographic/metadata records for materials in a range of formats (ex. print, electronic, special collections, audiovisual material), using current bibliographic standards and standard bibliographic utilities.
• Manage, configure, and maintains metadata (e.g., bibliographic records, authority records, other non-MARC metadata) for access to materials in all formats in the library catalogue, discovery layer, link resolver, institutional repository, and other discovery tools.
• Import and maintenance of batch bibliographic records (e.g., vendor provided e-book and e-resource records), modifying and expanding as needed.
• Creates policies and documentation for cataloguing and metadata systems and workflows.
• Liaison with third-party metadata vendors and contractors.

Acquisitions

Oversee acquisition of all library material:

• Print and electronic books using library acquisition software (ex, GOBI) or through direct purchase (ex. online retailers, from publisher).
• Manage approval plans and mediated purchasing (ex. DDA, EBA)
• Add acquisitions records to SirsiDynix. Monitor funds and fund codes.
• Provide annual acquisition reports.

Borrower Services

• Provides Borrower Services back-up coverage 2 days per week and as needed (ex. covering illness, vacation.).
• Provide monthly circulation statistics and other reports as needed.

Supervision

• Supervise other library technicians, clerks, and student workers in technical services, including annual performance reviews.

Other

• Provide input to library procedures and policies, especially in the technical services area.
• Pursue relevant professional development opportunities.

Key Interactions

Key Internal Departments / Teams Interaction: Library staff and student workers, TWU IT department.

Reports : Assigned staff and student workers

Reports to : University Librarian

Job Standards and Requirements

Education and Certifications

Education and Certifications : Recognized Library Technician diploma required. Bachelor’s degree or diploma in a related discipline an asset (e.g. Computer Science) or an equivalent combination of education, training and experience.

Experience

Experience : Three to five years relevant experience in a library environment, including at least two years in a systems environment and/or Technical Services, or an equivalent combination of training and experience.

Knowledge and Skills:

• Must demonstrate both aptitude and interest in systems, technology and technical services related work.
• Thorough understanding of library services, collections, technologies and resources
• Solid knowledge of current integrated library systems and bibliographic discovery layers, software and platforms (ILS, discovery tools, link resolvers, collection management software etc.).
• Solid knowledge of core library functions and the interrelated workflows between departments, especially in Technical Services.
• Experience administering an integrated library system (Sirsi/Dynix Symphony preferred).
• Knowledge of relevant electronic databases and online resources.
• Knowledge of cataloguing in an academic library environment with and understanding of workflows and processes. Experience with biblical/theological material is an asset.
• Knowledge of current descriptive cataloguing rules, both AACR2 and RDA, and how the two systems coexist in a library system.
• Knowledge of bibliographic format, description, classification and subject heading schema (e.g. MARC21, RDA, AACR2, LC Classification, LCSH, Canadian subject headings, and specialized Canadian classification schedules).
• Skilled in the assignment of LC call numbers, LC subject headings, Canadian classification call numbers, and Canadian subject headings.
• Strong analytical and problem-resolution skills.
• Competence with computer applications generally used in a business environment, such as Office365.
• Strong leadership and time management skills.
• Excellent oral and written communication skills and interpersonal skills.
• Evening and weekend work may be necessary.

Personal

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. A winsome personality with a positive and friendly attitude.

Servant-Leader Way of Life

Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Benefits Of Working at TWU:

• A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
• Annual statutory holidays (14) with generous vacation accruement.
• Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
• Torch tuition scholarship for dependents of eligible employees attending TWU.
• Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
• Subsidized meals at the main cafeteria.
• Discounts and perks for the on-site Trinity Western Outfitters Campus Store and coffee shops, as well as shops and restaurants in Fort Langley.
• Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
• Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
• Free employee parking on campus.
• Special community events throughout the year.
• Employee and Family Assistance Plan (EFAP).
• A positive Christian fellowship environment.

Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.

We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact People & Culture.

Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.