Technical Services Specialist

Technical Services Specialist – Neuro (Weekend Live Support)

Location: Fully Remote

Hours: (one) 12 hour weekend shift + 2 weekday shifts (Monday/Tuesday or Thursday/Friday)

Shift one: Saturday: 6:30am-6:30pm Eastern

Shift two: Saturday, 6:30pm- Sunday, 6:30am Eastern

Note: employee will provide back-up coverage for the other shift

Are you a problem-solver with a passion for technology and customer service? Do you thrive in a fast-paced environment where your technical expertise directly impacts customers worldwide? If so, Natus is looking for a Technical Services Specialist to join our team!

Why Join Natus?

At Natus, we are dedicated to advancing medical technology that improves lives. As a leader in neurodiagnostics and newborn care, we provide innovative solutions that empower healthcare professionals globally. When you join Natus, you become part of a mission-driven company that values collaboration, innovation, and excellence.

What You’ll Do

As a Technical Services Specialist, you will play a key role in supporting Natus neuro products by providing expert technical assistance to customers and employees. This role includes on-demand weekend support, ensuring that our customers receive top-tier service whenever they need it. Your responsibilities will include:

1. Providing Technical Support – Troubleshoot and resolve product-related issues for customers and field personnel.
2. Database & Documentation Management – Maintain accurate records in Salesforce and ensure compliance with FDA regulations.
3. Collaboration & Problem-Solving – Work closely with Sales, Field Teams, Manufacturing, and other departments to ensure seamless service delivery.
4. Continuous Improvement – Identify opportunities for process improvements and contribute to Quality Improvement initiatives.

What You’ll Bring

We are looking for a tech-savvy, customer-focused professional with the following qualifications:

Education & Experience:

• Bachelor's degree in a related field OR 2-4 years of experience in technical support.
• Experience in call centers, CRM systems (Salesforce, Siebel), and troubleshooting medical devices is a plus.

Technical Skills:

• Strong networking knowledge (UDP, TCP/IP, Ethernet, HTTP).
• Experience with Windows OS, Windows Server, SQL Server, and Citrix.
• Cloud technology experience is highly valued.
• EEG/Sleep, EMG/IOM clinical knowledge is an asset.

Soft Skills & Certifications:

• Excellent problem-solving, communication, and organizational skills.
• Must be dependable and able to commit to the weekend schedule.
• Ability to work independently with minimal supervision while thriving in a team environment.
• Certifications such as Network+, A+, MCSE are an asset.

What We Offer

Remote flexibility with a structured shift schedule.

The opportunity to work with cutting-edge medical technology.

A collaborative and mission-driven culture.

Growth and learning opportunities in a leading medical device company.

Ready to Make an Impact?

If you're a technical expert with a passion for helping others and solving complex problems, we'd love to hear from you! Apply today and be part of a team dedicated to improving patient outcomes worldwide.

Compensation and Benefits: Along with a competitive salary and bonus structure, we offer a comprehensive benefit package to start day 1: Health benefits, retirement savings plan, statutory holidays, 3 weeks’ vacation, 7 sick days, and more!

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility: Natus is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate to contact our Human Resources Department.