Technical Services Specialist

Communications and Power Industries, Inc.; Halton Hills; On-site; CAD 64,000 - 84,000; Full time

Job summary

Communications & Power Industries seeks a Technical Services Specialist to deliver end-to-end technical support for Amplifier and Generator products. You will diagnose remotely, troubleshoot, commission systems, and train customers to maximize uptime.

The role reports to the VP of Programs and involves field work, cross-functional collaboration, and domestic/international travel. A technical diploma and 3–5 years’ experience are expected.

Qualifications

• A diploma in Electronics Engineering Technology, Electrical Engineering Technology, or Electronics Technician.
• 3–5 years of experience supporting complex electronic, electrical, RF, or power-electronic products.
• Experience with remote technical support and field troubleshooting.
• Experience in regulated or highly engineered environments is preferred.

Responsibilities

• Serve as primary technical contact for customer issues, providing remote diagnostics and guidance.
• Own issues from initial assessment through resolution, maintaining proactive communication.
• Collaborate with Engineering, Quality, Manufacturing, Product Management, and Service Operations to resolve issues.
• Document customer issues, findings, and resolutions to improve knowledge and support future work.
• Perform product commissioning, system integration, on-site troubleshooting, repair, and training at customer locations.
• Travel domestically and internationally to support installations and escalations.
• Provide feedback to improve product reliability and service documentation.

Skills

Troubleshooting

Remote diagnostics

Customer service

Field service

Cross-functional collaboration

Education

Diploma in Electronics Engineering Technology

Diploma in Electrical Engineering Technology

Diploma in Electronics Technician

Job description

Description

SHAPING THE FUTURE THROUGH INNOVATION AND DISCOVERY!

With a history spanning more than seven decades, Communications & Power Industries’ thousands of products have impacted people’s lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of modern-day commercial and military communications systems, assist in diagnosing medical conditions, empower scientific discoveries and space exploration, and much more.

CPI is headquartered in Plano, Texas and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets.

YOUR DAY TO DAY:

We are currently seeking a technically skilled and customer-focused Technical Services Specialist to join our team. This is a new position within the team. Reporting to the Vice President, Programs, you will provide end-to-end technical support for CPI’s Amplifier and Generator products throughout their operational lifecycle. In this role, you will deliver remote diagnostics, troubleshooting, field commissioning, on-site support and repair, customer training, and product evaluations to help customers achieve reliable performance and maximum equipment uptime.

This position is ideal for someone who enjoys solving complex technical problems, working directly with customers, and expanding their expertise across advanced technologies while making a direct impact on customer satisfaction and product reliability.

YOU WILL BE ACCOUNTABLE TO:

Serve as a primary technical contact for customer issues, providing remote diagnostics, troubleshooting, and technical guidance for supported CPI products.

Own assigned technical issues from initial assessment through successful resolution, maintaining clear and proactive customer communication throughout the process.

Collaborate with Engineering, Quality, Manufacturing, Product Management, and Service Operations to resolve complex technical issues efficiently.

Document customer issues, technical findings, and resolutions to strengthen organizational knowledge and improve future support effectiveness.

Perform product commissioning, system integration, on‑site troubleshooting, repair, and customer training at customer locations.

Support factory and customer acceptance activities and field implementation to ensure successful product deployment.

Verify equipment performance following commissioning, troubleshooting, repair, or modification to ensure proper operation and compliance with applicable product requirements.

Travel domestically and internationally to support customer installations, strategic accounts, and technical escalations.

Perform product evaluations, failure investigations, and root‑cause analysis in collaboration with Engineering and Quality.

Provide field and customer feedback to support improvements in product reliability, serviceability, documentation, and future product development.

Maintain technical proficiency in relevant electronic systems, diagnostic techniques, test equipment, safety practices, and supported CPI products.

Develop and improve troubleshooting guides, service procedures, technical documentation, knowledge‑base content, and customer training materials.

Develop expertise in assigned products while progressively building competency across both Amplifier and Generator product lines through structured cross‑training and hands‑on experience.

Share technical knowledge, lessons learned, and best practices across the Technical Services team to improve consistency and support coverage.

Identify recurring customer and product issues and recommend improvements to technical support processes, tools, training, and service delivery.

Contribute to a flexible, high‑performing Technical Services team capable of supporting customers remotely and in the field throughout the product lifecycle.

YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE/ARE:

A diploma in Electronics Engineering Technology, Electrical Engineering Technology, Electronics Technician, or a related technical discipline. An equivalent combination of education and relevant technical experience will be considered.

A minimum of 3–5 years of experience supporting complex electronic, electrical, RF, power‑electronic, industrial, medical, aerospace/defense, or other highly engineered products.

Demonstrated ability to diagnose and troubleshoot complex electrical and electronic systems using technical documentation, schematics, diagnostic tools, and test equipment.

Experience with RF/microwave equipment, high‑power amplifiers, high‑voltage systems, power electronics, X‑ray generators, medical imaging equipment, or related technologies is preferred.

Experience with remote technical support, product commissioning, field troubleshooting, customer training, and/or equipment repair is preferred.

Experience performing failure investigations, root‑cause analysis, and supporting corrective‑action activities is preferred.

Experience working in a regulated or highly engineered environment, such as aerospace and defense, communications, medical equipment, industrial electronics, or scientific instrumentation, is preferred.

Strong customer service, communication, and problem‑solving skills.

Ability to take ownership of technical issues and follow them through to final resolution.

Ability to work independently and collaborate effectively with customers and cross‑functional teams.

Comfortable providing remote technical support and working hands‑on with sophisticated equipment at customer locations.

Curious, adaptable, and committed to continuously broadening your product knowledge and technical capabilities.

Willing to participate in structured cross‑training and share knowledge across the team.

Able to travel domestically and internationally approximately 20–30% of the time.

WHAT WE OFFER:

Whether you are a seasoned professional or just embarking on your career, CPI is an ideal place to expand your knowledge and expertise. We cultivate a healthy, dynamic, and team‑oriented environment that empowers our employees to develop, create and deliver innovative, reliable technology solutions to power, connect, protect, and support a better tomorrow.

We offer our employees an attractive compensation package with competitive salaries and comprehensive benefits, including health and wellness programs, career development, a generous retirement savings plan with company match, and more!

WHO WE ARE:

We value the unique and diverse skills, qualities, and backgrounds that each employee brings to CPI, and we respect each employee as an integral member of our growing team. CPI is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us.

CPI is proud to be an Equal Opportunity and Affi­…

We do not use artificial intelligence to screen, assess or select applicants.

Salary: $64,000–$84,000 CAD annually, based on relevant experience and qualifications.