Technical Services Representative-WebGen (Diavik, NT)

Orica Limited; Calgary; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join Orica as a Technical Services Representative at the Diavik Diamond Mine, where you will lead the implementation of WebGen services. This role combines safety leadership, customer communication, and technical expertise in blasting operations. With a commitment to innovation and safety, you'll thrive in a collaborative environment while enjoying competitive pay and benefits tailored for your career growth.

Benefits

Medical Insurance on the first day worked

Dental Insurance on the first day worked

Life and Disability Insurance

Paid Time Off

Twelve recognized holidays per year

Qualifications

• Mine Planning background 2+ years required.
• Blasting experience in mining (preferably underground) 2+ years.
• Basic knowledge of mining design software (Shotplus, AutoCAD, Deswik).

Responsibilities

• Ensuring safety and adherence to operating procedures at customer sites.
• Managing WebGen system reliability and troubleshooting issues.
• Supporting customer blast design and data management.

Skills

Troubleshooting

Problem Solving

Interpersonal Skills

Education

Degree or Diploma in Engineering (Mining, Civil, Survey, Geology)

Tools

Shotplus

AutoCAD

Deswik

Job description

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Technical Services Representative-WebGen (Diavik, NT)

Company: Orica

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

Location : Diavik Diamond Mine, Northwest Territories

Rotation schedule : 14 days work / 14 days off

This role is critical for WebGen integration at customer sites and the provision of ongoing services. Role is accountable for managing the safe and reliable implementation of WebGen Service which includes Risk Management, Customer and Internal Communication, Forecasting & Inventory management, Data Management, WebGen enhanced blast designs, supervision of the loading and firing of the blasts, Troubleshooting and Equipment Maintenance, Progress and KPI reporting and customer relationship management.

What you will be doing

Implementation of the WebGen Supervisory Service contracts at customers sites, this role is responsible for:

(1) Safety Leadership - As a technical leader within the region and customer’s site this role will:

• Adhere to Orica’s and the customer’s Safe Operating Procedures & champion SHE initiatives relating to technical services and blasting related activities.
• Risk Management (Orica’s and the Customer’s) through the provision of the WebGen Supervisory Service.
• Ensuring all risk management processes (CSRR/AA/RA/Inductions) are undertaken for WebGen including for any variations in design or implementation.
• Encoding of the WebGen primers and ensuring through direct supervision that the correct WebGen primer is loaded into its correct blast hole.
• Direct supervision for firing of WebGen blasts ensuring correct firing procedures including customer sign-off of correct blast files are followed.
• Management of WebGen firing equipment and securing the firing keys.

(2) Responsible for Customer and Internal Communication for the provision of the WebGen Supervisory Service

(3) Drill/Blast Design and Data Management for use of WebGen.

• Complete or support the customer’s D&B Engineering department with blast designs relating to the use of WebGen.
• Data management and control for blast design, logged and fired are uploaded and stored as per NPM WebGen blasting procedures.

(4) Troubleshooting and Equipment Maintenance.

• Ensuring high levels of reliability of the WebGen system the role will be responsible for identifying and rectifying issues including the management of maintenance of the firing equipment.

(5) WebGen usage forecasting and site inventory control.

(6) Progress and KPI Measurement.

• In Field measurement of Key Performance Indicators that support the business case for the use of WebGen.
• Provision of regular progress reporting for the customer and for Orica.
• Identification and evaluation of new ideas for applications of WebGen.

What you will bring

• Mine Planning background 2+ years
• Blasting experience in mining (preferred underground) 2+ years
• Degree or Diploma in Engineering (Mining, Civil, Survey, Geology or similar field)
• Beginner or intermediate knowledge of Shotplus, AutoCAD, Deswik or similar mine design software
• Basic Microsoft Office skills
• Well-developed troubleshooting/problem solving and investigative capabilities
• Well-developed interpersonal skills

How you shape and influence others

* Demonstrates courage, resilience and flexibility
* Strong reputation for integrity, ethics, personal values and solid character
* Strong stakeholder management, interpersonal & communication skills
* Self-aware and open to feedback
* Work effectively across business unit
* High level decision making ability
* Able to manage multiple tasks within deadlines and work independently

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

Salary to be determined by the applicant’s experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Benefits (Full Time Employees)

• Medical on the first day worked. Basic module paid by the employer.
• Dental on the first day worked. Basic module paid by the employer.
• Life, Disability and Accidental Death & Dismemberment Insurance
• Short and Long Term Disability
• Holidays - twelve nationally and/or provincially recognized holidays per calendar year
• Paid Time Off

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.

Orica is committed to building a diverse and inclusive culture where our people feel engaged, respected, and connected.

We have been made aware that some individuals have received scam emails which include false and invalid offers of employment from Orica. Please note that Orica will not offer employment to any candidate without first undertaking a formal application and recruitment process. All candidates are required to actively participate in the recruitment process applicable to the specific role and location where the role is based, prior to any offer of employment being made.