Technical Services Representative

Atlantic Packaging Products Ltd.; Ingersoll; On-site; CAD 85,000 - 95,000; Full time

Benefits offered by this job

Health, dental and vision coverage (de

Teamwork-focused culture and social-

Education assistance for skill growth

Academic scholarships for employees'

Job summary

Atlantic Packaging Products Ltd. is seeking a Technical Services Representative to serve as the primary technical liaison between Atlantic and its customers and internal operations.

You will support product performance, resolve quality and conversion issues, and strengthen customer relationships through regular on-site visits. The role requires strong problem-solving, communication, and reading of technical drawings, with responsibilities spanning audits, trials, and cross-functional

Qualifications

• Experience in the corrugated packaging industry is required.
• Strong knowledge of corrugating, converting processes, and packaging performance requirements.
• Excellent problem-solving, communication, and customer-relationship skills.
• Ability to read technical drawings, specifications, and test data.
• Proficiency in reporting systems and standard business software.

Responsibilities

• Conduct regular customer visits to review performance, address concerns and strengthen working relationships.
• Document all customer visits in a Technical Service Report and share with Sales, Operations, Quality to support issue resolution.
• Provide on-site technical support during trials, start-ups, and problem resolution activities.
• Audit customer process, carton quality and carton design.
• Coordinate design improvements with sales, Design depts and operations.
• Support customer transitions to automated and replacement equipment through needs assessment and trial coordination.
• Troubleshoot technical problems related to equipment.
• Consult on corrective actions with Manufacturing, Quality, Design, and Sales teams.
• Coordinate and follow through on accounts transitioning to Atlantic from competitors.
• Stay current on industry/product developments through continuous learning.
• Consult with Sales, Operations, Quality and Design to determine optimal manufacturing methods.
• Work with Steel die supplier on best practices and set standard requirements for Atlantic manufacturing.
• Act as an ambassador for Atlantic and assist with promoting future sales to existing clients.
• Provide input into product design to tailor goods/services to client needs.
• Initiate cost-saving projects for customers as required.
• Coach employees on best practices for challenging operational requirements.
• May supervise other technical sales specialists.
• Work on special projects as assigned.

Skills

Corrugated packaging experience

Customer relationship skills

Problem solving

Reading technical drawings

Communication

Tools

Reporting systems

Job description

Join us in building Careers and shaping Experiences Beyond the Box

About Us

At Atlantic Packaging, every box tells a story and yours begins here. As a proudly Canadian-owned company with over 80 years of excellence in the corrugated packaging industry with operations within North America (Ontario, Quebec and United States), we're committed to sustainability, customer excellence and community impact. Since 1945, we've supported local jobs and built a legacy of trust with our clients and team members. At Atlantic, your ideas matter, your growth is supported and your work makes a real impact.

The Opportunity

We are looking for a Technical Services Representative who serves as the primary technical liaison between Atlantic and its customers and internal operations. The role is responsible for supporting product performance, consulting on resolving quality and converting issues, strengthening customer relationships through regular visits, and ensuring specifications and process align with manufacturing capabilities.

What You'll Do

• Conduct regular customer visits to review performance, address concerns and strengthen working relationships
• Documents all customer visits in a Technical Service Report, with a copy distributed to the Salesperson, Operations, Quality to support issue resolution
• Provide on-site technical support during trials, start-ups, and problem resolution activities
• Audits customer process, carton quality and carton design
• Coordinates design improvements with sales, Design depts and operations
• Support customer transitions to automated and replacement equipment through needs assessment, equipment selection advice, trial coordination, and ensuring smooth start-up with optimized performance
• Troubleshoot technical problems related to equipment
• Consult on corrective actions with Manufacturing, Quality, Design, and Sales teams
• Co-ordinates and follows through on accounts that transition to Atlantic from competitors
• Stays current on all industry/product developments by continuous learning
• Consult with Sales, Operations, Quality and Design to analyze, determine and report on the optimal method for manufacturing
• Work with Steel die supplier on best practices and set standard requirements for Atlantic manufacturing
• Act as an ambassador for Atlantic and assist with promoting future sales to existing clients
• Provide input into product design where goods or services must be tailored to suit clients' needs
• Initiates and takes part in cost savings projects for customers as requested or required
• Coach employees on best practices for challenging operational requirements
• May supervise the activities of other technical sales specialists
• Works on special projects as assigned

What You Bring

• Experience in the corrugated packaging industry (sheet plant or integrated operations required)
• Strong knowledge of corrugating, converting processes, and packaging performance requirements
• Excellent problem-solving, communication, and customer-relationship skills
• Ability to read technical drawings, specifications, and test data
• Proficiency in reporting systems and standard business software

What We Offer

• Comprehensive health, dental and vision coverage (dependents included)
• Teamwork-focused culture with sustainability initiatives and social events
• A culture of appreciation through a point-based recognition
• Opportunities for advancement and internal movement
• Education assistance for continuous skill development
• Academic scholarships for employees' children
• Safety equipment and PPE support program

Inclusion and Accessibility

Atlantic Packaging is committed to fostering an inclusive, accessible and respectful environment for all candidates. If you require accommodation during the hiring process, please contact our Talent Acquisition team- we're here to support you.

We sincerely thank all applicants for their interest in joining Atlantic Packaging. While we appreciate the time and effort invested, only those selected for an interview will be contacted.

Please Note

Candidates who are 18 years or older are required to complete a criminal and background check. Details will be provided through the application process.

Hiring Range : $85,000 - $95,000 per year. A candidate's experience and knowledge may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy.