Technical Services Manager - Metallurgy

ALS Limited; Kamloops; On-site; CAD 150,000 - 160,000; Full time

Job summary

An established industry player is seeking a Manager of Technical Services to lead metallurgical consulting and business development for North America. This pivotal role involves building relationships with key clients, overseeing project metallurgists, and driving strategic initiatives to meet financial targets. The ideal candidate will possess strong leadership and communication skills, with a solid background in metallurgy or mineral processing. Join a dynamic team dedicated to delivering high-quality testing solutions and making a positive impact in the mining sector. This is an exciting opportunity to grow your career and contribute to innovative projects in a supportive environment.

Benefits

Comprehensive benefit package

Structured wage increases

Additional vacation days

Business support for education

Learning & development opportunities

Qualifications

• 5-7 years of experience in laboratory analysis and operations.
• Prior flotation and comminution experience is essential.

Responsibilities

• Provide consulting services in metallurgical test work.
• Lead business development efforts and mentor technical staff.

Skills

Leadership Skills

Communication Skills

Project Management

Customer Service Orientation

Troubleshooting Skills

Organization Skills

Ability to Work Independently

Detail-oriented

Education

Degree in Metallurgy or Mineral Processing

Job description

The Manager of Technical Services for North America is responsible for initiating, developing, and maintaining contacts with technical personnel within major and junior mining and engineering companies worldwide. This position will actively foster personal relationships with key individuals in mining companies to encourage them to use the services of ALS Metallurgy and demonstrate its technical superiority. As part of the senior management team, this position will assist with developing strategic plans and business development strategies to ensure that all financial targets are met.

Onsite | Full Time

Specific Responsibilities:

• Provide consulting services to clients in the field of metallurgical test work or mineral processing;
• Prepare quotations based on inquiries of prospective clients;
• Lead business development efforts such as hosting webinars, representing ALS Metallurgy at conferences and institutes, and visiting client sites;
• Provide direction to the project metallurgists to ensure that projects are completed on time and on budget, and to ensure that the objectives of clients are met;
• Review project metallurgist reports and ensure a high-quality standard is met;
• Build a team of highly competent metallurgists to manage the test programs;
• Review technical data and prepare professional technical reports summarizing project results;
• Recommend future programs of test work in order to maximize process efficiency;
• Evaluate and implement new technology and services including equipment and methods that add value to client projects and improve ALS Metallurgy’s ability to compete;
• Assist with technical activities in the laboratories when the need arises;
• Liaise with the Project Metallurgists regarding ongoing test programs and provide support if required;
• Mentor the technical staff, conduct performance reviews, and take corrective action;
• Develop, manage, and conduct research projects which will enhance the professional standing of ALS Metallurgy;
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned.

Required Knowledge, Skills & Abilities:

• Demonstrated leadership skills with proven ability to coach and mentor others;
• Well-developed communication and report writing skills;
• Experience supervising and directing metallurgical test work;
• Ability to effectively manage workload and meet deadlines;
• Exceptional organization skills and detail-oriented;
• Highly motivated, strong sense of responsibility, and excellent work ethic;
• Able to work independently or as part of a team;
• Strong customer service orientation with a dedicated focus on exceeding client expectations;
• Proven troubleshooting and technical support skills;
• Able to effectively handle a high volume of work and time-critical issues;
• Previous experience working in a concentrator is considered an asset.
• Excellent English communication skills (written and verbal).

Required Qualifications:

• Completed degree in Metallurgy or Mineral Processing (or equivalent);
• Prior flotation and comminution experience is essential;
• A minimum of 5-7 years of experience in laboratory analysis and operations;
• Experience in business development with a strong international network;
• Project management experience is highly regarded.

Physical Demands:

• Manual dexterity to perform intricate and/or repetitive tasks;
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
• Ability to sit and/or stand for extended periods of time.
• Please note that ALS operates 24/7.

Working at ALS

Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible, and rewarding career that makes a positive impact on our people, the planet, and the communities where we work.

Our benefits include:

• An estimated salary ranging from $150,000 to $160,000 at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education, and/or training.
• Structured wage increases.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs).
• Additional vacation days for years of service.
• Business support for education or training after 9 months with the company.
• Learning & development opportunities (unlimited access to e-learnings and more).

Please note: benefits vary based on employee status.

About ALS

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare, and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Everyone matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information, and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations Metis and Inuit persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.